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Vertical Lines Issue on iMacs LCD Display

#1 User is offline   gagandelhi 

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Posted 06 May 2008 - 03:34 AM

Hi,
this is regarding the verticlal lines issues which is coming out more and more now as the 3rd generation iMacs 17" Intel with serial number starting with W860 are getting couple of years old. As soon the warranty expires within 3-6 months, lines of varied color start appearing on the LCD display. Apple needs to address this issues as it is becoming widespread and mac users are feeling cheated. Pls reply if your imacs have the same problem.

go to www.petitiononline.com/maclines/ and sign the petition and read the numerous discussions and participate on the [http://discussions.apple.com/]


macworld also should take up this problem and voice the opinion of the affected users.

PLS SEE BELOW HOW MANY PEOPLE R AFFECTED

[http://i7.ebayimg.co.../75/2e8d_1.JPG]
[http://i16.ebayimg.c.../75/2ee5_1.JPG]
[http://i12.ebayimg.c.../75/2faf_1.JPG]
[http://discussions.a...hreadID=974094]
[http://discussions.a...46382&tstart=0]
[http://www.macusersg...?topic=40998.0]
[http://discussions.a...522&tstart=180]
[http://discussions.a...075&tstart=270]
[http://discussions.a...560&tstart=360] (this is about dead pixels, but one person reported a whole line)
[http://discussions.a...889&tstart=390]
[http://discussions.a...895&tstart=390]
[http://discussions.a...138&tstart=420]
[http://discussions.a...630&tstart=465]
[http://discussions.a...745&tstart=510]
[http://discussions.a...741&tstart=510]
[http://discussions.a...641&tstart=585]
[http://discussions.a...27335&#4227335]
[http://discussions.a...976574&#976574]
[http://discussions.a...9582&stqc=true]
[http://discussions.a...78470&tstart=0]

pls share and discuss the more people come forwards more apple will be forced to act upon it and break its silence!!!!



regards
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#2 User is offline   Diazruanova 

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Posted 16 June 2008 - 10:27 AM

There are almost 800 signatures at the petition on line site and growing rapidly.

I think major Mags like Macworld should take matter into their own hands and denounce this problem by publishing and investigating about it .

Apple is not only not taking any action, but on their forum, they are locking, blocking and deleting entire threads when people dare to denounce this problem: not what we are expecting from a supposedly "cool" company.

Shame on Apple !!! X-(

Diazruanova
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#3 User is offline   slackero 

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Posted 28 June 2008 - 12:26 PM

Here in Germany the problem exists too - Apple told me: we don't know about such problem.


Apple has deleted my posting in discussions here:
http://discussions.a...sageID=6940467]




Some more information about my case can be found here:
[http://www.phpwcms.de/appleimacpetition]




A new info came in these days:
[Apple loses the legal process concerning the vertical lines
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#4 User is offline   siang2x 

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Posted 18 July 2008 - 07:52 PM

Hello guys,
I hope my message can help you all fix your screen problem. I'm a mac lover and felt irritated when I saw all those vertical color lines appeared on my iMac screen, especially if the problem occurred not because of reckless usage but because of some production flaw, in one of Apple's outsource manufacturer, in Shanghai (I read somewhere). At that time my LCD screen had 18 lines in total!!!
Let me tell you my experience...
I called Apple Care support, because I live in Singapore I called local support, and told them about my problem. Then the guy asked me a few questions like what is my iMac serial number, my particulars, when did I buy iMac, what is my problem and so on. I said does Apple has a special warranty for this problem because I read in a forum I can get it fix for free.
Then, the guy told me he will call me back to see whether I am eligible for this warranty. Not long after that, the guy called me and told me a good news that I am eligible for this special warranty and can fix my LCD screen for free. Then the next day, I brought my iMac to a local Apple Repair Center. Three days later they called me and I picked up my iMac with new LCD screen without paying anything. That was so awesome I thought, the apple care support handled the problem nicely, the repair center staffs were very friendly, and above all that I get a BRAND NEW LCD screen for FREE!!!
I hope you guys who have the same problem with me can try to call Apple Care Support, eventhough your Mac's 1-year warranty has expired and you didn't buy an Apple extended warranty. This is a special case for Apple, you remember upthere when I mentioned about manufacturing defect.
Just for your information, I bought my iMac in early Dec 2005 and I called Apple Care in June 2008, so I have used it for almost three years this december. Maybe if your iMac still less then three years after you bought it this special warranty is still eligible for you, but for you who has more-than-3-year-old iMac you can try too. Another information is my iMac is third generation iMac with iSight, 17" screen, 1.9Ghz processor. So anyone who ever said that this warranty only valid for first generation iMac, this is not true.
Ok, lastly I hope you guys can fix this problem soon and be glad with your BRAND NEW LCD screen, free from Apple.
Hope this helps. God bless you all!
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#5 User is offline   siang2x 

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Posted 18 July 2008 - 08:56 PM

If you have any friend who has this vertical color lines problem, you can give this link to them: siang3x-problemsolved.blogspot.com/
So they can see what my LCD screen look like before and after Apple kindly replace it for free :)
Cheers,
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#6 User is offline   Diazruanova 

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Posted 19 July 2008 - 05:17 AM

My dear {font:serif}{size:100%}friend{size}{font}, I am so glad because you managed to get an extension on your warranty and that is really cool for you, but it is an isolated event and not because Apple has made an extension of warranty all over the world, in fact, it is a rare happening.

Now, {font:serif}{size:100%}be{size}{font} aware (I do not want to burst your {font:serif}{size:100%}happiness{size}{font} {font:serif}{size:100%}bubble{size}{font} but...) that almost on all of the repaired LCD´s I have read about, the lines return after such a short period of just one month {font:serif}{size:100%}after the{size}{font} repairing, so this indicates that probably it is not the LCD the one that fails, but something else.

Anyway, congratulations :D
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#7 User is offline   komal 

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Posted 07 September 2008 - 06:11 AM

Hi,



I am also having a problem with the vertical line on my mac. It looks like a guideline but it just doesn't go away. I've tried unplugging the mac but still . . .IT'S THERE.



Apple should have a call back on all these macs with these serial numbers.
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#8 User is offline   tmdupre 

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Posted 19 September 2008 - 12:31 PM

I agree, the Mac magazines should bring this up as an issue. If they can't bring up issue's like this that affect so many people, then I'll have to think twice before renewing my subscription. This is such a major issue affecting so many, I won't be buying any iMacs any time soon because of fear of the same thing happening. It is hard to brag on Apple like I have done for the last 15 yrs, when they won't admit that they have a problem with the iMacs.

Does anyone know where we can contact a consumers protection agency? Maybe if we got the government involved, Apple would do something. All I ask is for them to make a good product that will last more than 2 years.
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#9 User is offline   slackero 

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Posted 19 September 2008 - 02:18 PM

Apple seems to have an internal replacment program for that - non-official. I had that problem too - see my post in this topic.
Some weeks later I tried calling Apple Support again - and whoa - I told them about this:
www.hardmac.com/news/2008-06-06/#8385

And yes the iMac (out of warranty for some months) was repaired for free.

Everything is fine now, thanks to Apple.
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#10 User is offline   Diazruanova 

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Posted 19 September 2008 - 05:50 PM

There is NO such thing as an "internal replacement program": either they launch an official extension of the warranty program or they don´t.
You were lucky to have your computer fixed, but there are several thousands of affected users ALL over the world, who do NOT have such a luck and either they end up buying an external monitor which is several hundred dollars less expensive than paying for the repair or they have to stop using a perfectly working hardware after having{font:serif}{font} hundreds of lines in front, making it impossible to work with it anymore.

In extreme cases, users are opting for a change of platform, coming back to use a more reliable brand of computer such as Dell or HP with Windows !


There is NOTHING to thank Apple for:


Shame on Apple!!! X-(
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#11 User is offline   mdawson 

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Posted 19 September 2008 - 06:31 PM

Quote

tmdupre wrote:

>

Quote

I agree, the Mac magazines should bring this up as an issue. If they can't bring up issue's like this that affect so many people, then I'll have to think twice before renewing my subscription. This is such a major issue affecting so many, I won't be buying any iMacs any time soon because of fear of the same thing happening.


Given the fact that no news outlet is reporting this matter, it is obviously not as big an issue as you would like to believe. Even if the Mac press were to risk their credibility by remaining silent, why would the PC or general tech press do the same? Because this is not a universal problem, the press knows this and they are not going to risk their fidelity by making a mountain out of a molehill until it really is a mountain.

For any product to be considered flawed, a failure threshold has to be passed. It is at that point that the manufacturer should take action. The standard significance level is 5 percent (α = 0.05) giving a manufacturer a 95 percent confidence level in their products. A tight tolerance would be α = 0.025 and critical systems (e.g., submarine components, parts for the space shuttle) would be built to no more than a 0.01 significance level. The higher the expected reliability of a product is, the more it is going to cost you.

So if Apple only sold 1 million of the 17-inch iMacs, the system that seem to be experiencing this problem the most, 25,000 of them would need to be reported as faulty for Apple to consider this a major issue. That number is based on Apple using a tight fault tolerance and you can be sure that Apple sold more just one million of these Macs. I seriously doubt that there are anywhere near 25,000 unique reports of iMac screen failures on the Web.

Numerous posts about a particular problem on the Internet do not constitute an emergency, particularly as the uniqueness of such posts cannot be confirmed. People are far too inclined to see an issue they are experiencing or something that they believe being discussed by a number of people on the Web and suddenly come to the ?expert? conclusion that it is universally true. It seems that we as a society have forgotten how to filter information and exercise common sense in light of the Net. Selective exposure is just that: selective exposure.
bq. You have an issue. You went to sites where people report problems to see if others were experiencing a similar problem. You found out that others were reporting the problem. So now you think you have all the ?proof? you need to declare the matter an absolute that needs to be officially addressed because you fail to see the big picture.
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#12 User is offline   Mycroft_Holmes_MW 

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Posted 19 September 2008 - 07:16 PM

gagandelhi said:

this is regarding the verticlal lines issues which is coming out more and more now as the 3rd generation iMacs 17" Intel with serial number starting with W860 are getting couple of years old.


gagandelhi, et al:

If you want to seek help with a problem, it helps to be clear about your configuration. The threads you linked to are mostly referring to problems with iMac G5s (the iMac G5 with iSight, I think). This is not an Intel Mac.

I don't know if it helps one way or another, but I've only got one of that particular model, and it has no such symptoms. And no similar problems on our 110+ iMac Intels or 10 older iMac G5s.
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#13 User is offline   tmdupre 

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Posted 19 September 2008 - 07:45 PM

mdawson said:



Quote

For any product to be considered flawed, a failure threshold has to be passed. It is at that point that the manufacturer should take action. The standard significance level is 5 percent (α = 0.05) giving a manufacturer a 95 percent confidence level in their products. A tight tolerance would be α = 0.025 and critical systems (e.g., submarine components, parts for the space shuttle) would be built to no more than a 0.01 significance level. The higher the expected reliability of a product is, the more it is going to cost you.





I believe it is more wide spread than you think. Why would Apple deny that it exist, when anyone can go online and see thousands of people who have reported it. What about the others who don't know where to go or find help. I've met people in other states and countries who have this same problem. I have two iMacs, thank God only one has this problem. But having owned Macs for over 15 yrs, I've never had a problem to this magnitude that affects the computer so much. Apple has had repair programs in the past for iMacs and others that had problems. So I guess your saying they had over 5% problems with those to offer repairs. I doubt it, but who knows. Again, when you buy something like a computer, you expect to get more than 2 years of service from it. Would you keep buying the same computer if it only lasted 2 years? Probably not.
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#14 User is offline   mdawson 

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Posted 19 September 2008 - 09:08 PM

[quote]tmdupre wrote:
[/quote]
>
[quote]I believe it is more wide spread than you think. Why would Apple deny that it exist, when anyone can go online and see thousands of people who have reported it.
[/quote]

Apple?s dismissal of the problem is despicable, but that does not prove anything other than the fact that they are not offering free repairs for out-of-warranty systems, which they are not obliged to do. If this issue were so widespread, the tech press would be all over it. As I stated previously, seeing a bunch of posts on the Web about an issue does not prove anything. Thousands of posts can be generated by less than 100 individuals. Thousands of reports are insignificant for a product that is produced and sold in the millions except to the people that have the misfortune of falling into that small group.

You are tossing out ?thousands? as if that number always represents something large. Millions of people are born physically handicapped, but their numbers are still extremely insignificant compared to any given population around the world let alone the global populace.

[quote]tmdupre wrote:
[/quote]
>
[quote]Apple has had repair programs in the past for iMacs and others that had problems. So I guess your saying they had over 5% problems with those to offer repairs. I doubt it, but who knows.
[/quote]

Apple does not have to have to exceed their significance level to grant free repairs. The failure rate has to exceed that level in order for them to deem the product flawed. Apple may choose to act or not act on a known issue at their discretion. The action Apple takes could be as dramatic as a recall or, in the case of a computer for which a failure is far less likely to threaten life and limb, an out-of-warranty repair option for those products that have the issue. Apple has taken the latter position on a now known issue with some Power Mac G5 logic boards. People that have a logic board failure on a Power Mac G5 within certain serial number ranges (e.g., the suspect production lots) can get a free repair even though their system is no longer covered under warranty or Apple Care.

I also did not state that Apple?s threshold is 5 percent; I stated that a 5 percent significance level is standard. Apple?s standard could be as little as 2.5 percent, which is the example I used in my previous post, or it can vary depending on the product.

[quote]tmdupre wrote:
[/quote]
>
[quote]Again, when you buy something like a computer, you expect to get more than 2 years of service from it. Would you keep buying the same computer if it only lasted 2 years?
[/quote]

And since when do Apple products typically fail every two years? You are trying to make out your unfortunate situation as if it is the norm. If it were the norm, Apple would have gone out of business a long time ago instead of having record sales every quarter for several years running while every other PC OEM has continually reported losses.
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