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Perhaps it's because I migrated to MobileMe from my .Mac family account that my service was uninterrupted and runs & syncs the way it should.
My mail complaint is that the .Mac "Groups" functionality has been removed in MobileMe. I hope this is temporary, since it plays an important role in our day to day life (or, it used to...).
Jobs: MobileMe "not up to Apple's standards"
MultiQuote
#16
WarrenS 
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Posted 06 August 2008 - 06:03 AM
mobileme seemes to work ok. I had no prob with mail, or sync.
it seems all the problems have been solved. Why waste time talking about last week.
No other company would have acted so fast in fixing the problems.
it seems all the problems have been solved. Why waste time talking about last week.
No other company would have acted so fast in fixing the problems.
#17
Krtr
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Posted 06 August 2008 - 06:15 AM
I have had an iPhone since the first day and got a 3g the first day never any big problems that I read about. As far as MobileMe I got that the first day when I got my 3g and it has worked just fine. I understand there were some problems but with all the stuff Apple released in one day there was bound to be some problems. It was a bad idea to do all in one day, however they have worked it all out and for me MobileMe & iPhone's are great as well as my Mac Book. I can't wait to get my next Apple product. I was a PC user for 17yrs nut starting to go Apple after my first iPhone, Apple service has been second to none for me. I still use PC for my family co. but can't wait until we can switch to Apple.
I just can't believe how everybody bags on Apple for stuff that goes on with PCs all day long.
I just can't believe how everybody bags on Apple for stuff that goes on with PCs all day long.
#18
MacSouth
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Posted 06 August 2008 - 06:26 AM
Perhaps Apple should take it's queue from Microsoft who always issues a public apology for their shoddy products like Vista, XP, Millenium, Word and so many other products that went splat upon release...
Seriously, since when does ANY American corporation apologize for a shoddy product? Microsoft? Dell? GM? Do I need to go on?
By the way, I did receive an e-mail from Apple that was very forthright in admitting their mistakes. Here's some text from that e-mail (dated 7/16/08), "We have recently completed the transition from .Mac to MobileMe. Unfortunately, it was a lot rockier than we had hoped." "We want to apologize to our loyal customers and express our appreciation for their patience by giving all current subscribers an automatic 30-day extension to their MobileMe subscription". Obviously, the spin doctors in the PR department were muzzled on this release. They would have NEVER allowed this to go out with the word "rockier". It would have been something lame like "challenging".
As a recent convert to the Mac, I find it interesting to hear the types of complaints that you register. Let's look at the release of Vista (which is why I switched) in comparison to the release of MobileMe. Did Microsoft apologize to the public for their problems? No. Did anybody at Microsoft get publicly sacked for their role in the Vista debacle? No. Did Apple end up in a class action lawsuit for false advertising? No.
I appreciate the high standards to which you hold Apple. Maybe that's why it's a better product. Just remember that while your complaining about the foie gras on the veranda being a bit gamey, the rest of the world is eating Spam in the garage.
(p.s. crtriak - Career Limiting Move? haha!)
Seriously, since when does ANY American corporation apologize for a shoddy product? Microsoft? Dell? GM? Do I need to go on?
By the way, I did receive an e-mail from Apple that was very forthright in admitting their mistakes. Here's some text from that e-mail (dated 7/16/08), "We have recently completed the transition from .Mac to MobileMe. Unfortunately, it was a lot rockier than we had hoped." "We want to apologize to our loyal customers and express our appreciation for their patience by giving all current subscribers an automatic 30-day extension to their MobileMe subscription". Obviously, the spin doctors in the PR department were muzzled on this release. They would have NEVER allowed this to go out with the word "rockier". It would have been something lame like "challenging".
As a recent convert to the Mac, I find it interesting to hear the types of complaints that you register. Let's look at the release of Vista (which is why I switched) in comparison to the release of MobileMe. Did Microsoft apologize to the public for their problems? No. Did anybody at Microsoft get publicly sacked for their role in the Vista debacle? No. Did Apple end up in a class action lawsuit for false advertising? No.
I appreciate the high standards to which you hold Apple. Maybe that's why it's a better product. Just remember that while your complaining about the foie gras on the veranda being a bit gamey, the rest of the world is eating Spam in the garage.
(p.s. crtriak - Career Limiting Move? haha!)
#19 Guest__*
Posted 06 August 2008 - 06:31 AM
"The MobileMe launch clearly demonstrates that we have more to learn about Internet services. And learn we will. "
This more than anything shows that perseverance is a trait of a good leader. It is good that Mr. Jobs admitted mistakes were made and that they do not know everything and have more to learn. Hopefully Mr. Jobs and Co. will continue improving MobileMe until it is a robust compelling service. Hopefully MobileMe can fulfill what .Mac should have been. .Mac languished for many a year with little attention or improvement.
In the end MobileMe (I wonder who came up with the name and how much Apple, Inc. paid for it?) will hopefully become a compelling service, time will tell however. It will also be interesting to see if any backlash develops as a result of the screw-up of the MobileMe launch.
This more than anything shows that perseverance is a trait of a good leader. It is good that Mr. Jobs admitted mistakes were made and that they do not know everything and have more to learn. Hopefully Mr. Jobs and Co. will continue improving MobileMe until it is a robust compelling service. Hopefully MobileMe can fulfill what .Mac should have been. .Mac languished for many a year with little attention or improvement.
In the end MobileMe (I wonder who came up with the name and how much Apple, Inc. paid for it?) will hopefully become a compelling service, time will tell however. It will also be interesting to see if any backlash develops as a result of the screw-up of the MobileMe launch.
#20
MacSouth
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Posted 06 August 2008 - 06:51 AM
Perhaps Apple should take it's queue from Microsoft who always issues a public apology for their shoddy products like Vista, XP, Millenium, Word and so many other products that went splat upon release...
Seriously, since when does ANY American corporation apologize for a shoddy product? Microsoft? Dell? GM? Do I need to go on?
By the way, I did receive an e-mail from Apple that was very forthright in admitting their mistakes. Here's some text from that e-mail (dated 7/16/08), "We have recently completed the transition from .Mac to MobileMe. Unfortunately, it was a lot rockier than we had hoped." "We want to apologize to our loyal customers and express our appreciation for their patience by giving all current subscribers an automatic 30-day extension to their MobileMe subscription". Obviously, the spin doctors in the PR department were muzzled on this release. They would have NEVER allowed this to go out with the word "rockier". It would have been something lame like "challenging".
As a recent convert to the Mac, I find it interesting to hear the types of complaints that you register. Let's look at the release of Vista (which is why I switched) in comparison to the release of MobileMe. Did Microsoft apologize to the public for their problems? No. Did anybody at Microsoft get publicly sacked for their role in the Vista debacle? No. Did Apple end up in a class action lawsuit for false advertising? No.
I appreciate the high standards to which you hold Apple. Maybe that's why it's a better product. Just remember that while your complaining about the foie gras on the veranda being a bit gamey, the rest of the world is eating Spam in the garage.
Seriously, since when does ANY American corporation apologize for a shoddy product? Microsoft? Dell? GM? Do I need to go on?
By the way, I did receive an e-mail from Apple that was very forthright in admitting their mistakes. Here's some text from that e-mail (dated 7/16/08), "We have recently completed the transition from .Mac to MobileMe. Unfortunately, it was a lot rockier than we had hoped." "We want to apologize to our loyal customers and express our appreciation for their patience by giving all current subscribers an automatic 30-day extension to their MobileMe subscription". Obviously, the spin doctors in the PR department were muzzled on this release. They would have NEVER allowed this to go out with the word "rockier". It would have been something lame like "challenging".
As a recent convert to the Mac, I find it interesting to hear the types of complaints that you register. Let's look at the release of Vista (which is why I switched) in comparison to the release of MobileMe. Did Microsoft apologize to the public for their problems? No. Did anybody at Microsoft get publicly sacked for their role in the Vista debacle? No. Did Apple end up in a class action lawsuit for false advertising? No.
I appreciate the high standards to which you hold Apple. Maybe that's why it's a better product. Just remember that while your complaining about the foie gras on the veranda being a bit gamey, the rest of the world is eating Spam in the garage.
#21 Guest__*
Posted 06 August 2008 - 06:56 AM
"Apple hasn't assembled any computers other than some of the Intel Mac Pros & thus probably some of the G5 Power Macs. That means that for the most part Apple designs most of their computers ‡ such, but third party manufactures are really the ones that do the building & assembly. Thus they have no real control over the manufacturing process. They just pay the cheapest Chinese labor like so many of the computer hardware selers."
Apple, Inc. in their contracts with third party manufacturers must have quality control (QC) standards. It would be insane for them not to have such standards for the manufacturing processes and quality control in place because of the cost to rework products and the damage to their reputation. The interesting issue is how far down the chain of subs (sub-contractors) does Apple impose it own standards. This is one area that can bite you, where just the prime contractor is controlled and they do not control their subs as well as they are controlled. Apple, Inc. is pretty smart so I suppose the first tier of subs may be controlled by them, hopefully. Beyond the first tier of subs it is hard to say what measures Apple, Inc. has in place with the prime.
"Apple has given up their job as computer maker & given it to others that do not always do a very good job of assembling. Nvidia & ATI use the same Chinese assembly process. They do't make anything, just do some of the designing. I know the quality of my Macs & the associated hardware went down a lot after the various different items went to Chinese manufacture. My Kensington trackballs are disposable now. They have a certain much shorter life & must be tossed."
How can Apple, Inc. run their own manufacturing plants and remain competitive when the rest of the vendors are using outsourced labor to manufacture their products? Your statements seem to allude that Apple, Inc. and others have no Manufacturing or Quality Control processes in place with their outsourced manufacturers. This should not be the case, although how closely those processes are watched is another matter. Why would Apple, Inc. pay good money for manufactured junk. The answer is they would not and that they have Manufacturing and QC processes in place that are hopefully watched like a hawk.
"So why would Apple be any different. At one time we felt that we were paying a higher price for a better built product. Now we're just buying an overpriced product that is making Steve Jobs & those that own Apple stock richer.
Bill the TaxMan, Mac User for 24+ years."
Well if you are just paying for overpriced junk from Apple, Inc. perhaps your signature should change to: "Bill the TaxMan, Windows Vista PC User for 1 year"
Apple, Inc. in their contracts with third party manufacturers must have quality control (QC) standards. It would be insane for them not to have such standards for the manufacturing processes and quality control in place because of the cost to rework products and the damage to their reputation. The interesting issue is how far down the chain of subs (sub-contractors) does Apple impose it own standards. This is one area that can bite you, where just the prime contractor is controlled and they do not control their subs as well as they are controlled. Apple, Inc. is pretty smart so I suppose the first tier of subs may be controlled by them, hopefully. Beyond the first tier of subs it is hard to say what measures Apple, Inc. has in place with the prime.
"Apple has given up their job as computer maker & given it to others that do not always do a very good job of assembling. Nvidia & ATI use the same Chinese assembly process. They do't make anything, just do some of the designing. I know the quality of my Macs & the associated hardware went down a lot after the various different items went to Chinese manufacture. My Kensington trackballs are disposable now. They have a certain much shorter life & must be tossed."
How can Apple, Inc. run their own manufacturing plants and remain competitive when the rest of the vendors are using outsourced labor to manufacture their products? Your statements seem to allude that Apple, Inc. and others have no Manufacturing or Quality Control processes in place with their outsourced manufacturers. This should not be the case, although how closely those processes are watched is another matter. Why would Apple, Inc. pay good money for manufactured junk. The answer is they would not and that they have Manufacturing and QC processes in place that are hopefully watched like a hawk.
"So why would Apple be any different. At one time we felt that we were paying a higher price for a better built product. Now we're just buying an overpriced product that is making Steve Jobs & those that own Apple stock richer.
Bill the TaxMan, Mac User for 24+ years."
Well if you are just paying for overpriced junk from Apple, Inc. perhaps your signature should change to: "Bill the TaxMan, Windows Vista PC User for 1 year"
#23 Guest__*
Posted 06 August 2008 - 07:20 AM
"Sometimes I wonder if Apple spends more money on R & D or legal work."
Look it up in their 10Q filing. The latest is at: http://www.secinfo.c...Xa.htm#1stPage]
Unfortunatley the legal amounts may be difficult to separate out separately without more information.
Per the 10q:
| | | | | | | | | | | | | |
| | |Three Months Ended| |Nine Months Ended|
| | |[June 28, 2008| |June 30, 2007| |June 28, 2008| |June 30, 2007|
|Research and development|$|$292|$|208| |$811| |$575| | | | |
| | |Three Months Ended| | |Nine Months Ended| |
| | |June 28, 2008| | |June 30, 2007| | |June 28, 2008| | |June 30, 2007| |
|Segment operating income| |$|2,089| | |$|1,356| | |$|6,739| | |$|4,332| |
|Stock-based compensation expense| | |(133|)| | |(65|)| | |(375|)| | |(174|)|
|Other corporate expenses, net (a)| | |(564|)| | |(250|)| | |(1,531|)| | |(809|)|
| | | | | | | | | | | | | | | | | |
|Total operating income| |$|1,392| | |$|1,041| | |$|4,833| | |$|3,349| |
| | | | | | | | | | | | | | | | | |
|(a)|Other corporate expenses include research and development, corporate marketing expenses, manufacturing costs and variances not included in standard costs, and other separately managed general and administrative expenses, including certain corporate expenses associated with support of the Retail segment.|
Look it up in their 10Q filing. The latest is at: http://www.secinfo.c...Xa.htm#1stPage]
Unfortunatley the legal amounts may be difficult to separate out separately without more information.
Per the 10q:
| | | | | | | | | | | | | |
| | |Three Months Ended| |Nine Months Ended|
| | |[June 28, 2008| |June 30, 2007| |June 28, 2008| |June 30, 2007|
|Research and development|$|$292|$|208| |$811| |$575| | | | |
| | |Three Months Ended| | |Nine Months Ended| |
| | |June 28, 2008| | |June 30, 2007| | |June 28, 2008| | |June 30, 2007| |
|Segment operating income| |$|2,089| | |$|1,356| | |$|6,739| | |$|4,332| |
|Stock-based compensation expense| | |(133|)| | |(65|)| | |(375|)| | |(174|)|
|Other corporate expenses, net (a)| | |(564|)| | |(250|)| | |(1,531|)| | |(809|)|
| | | | | | | | | | | | | | | | | |
|Total operating income| |$|1,392| | |$|1,041| | |$|4,833| | |$|3,349| |
| | | | | | | | | | | | | | | | | |
|(a)|Other corporate expenses include research and development, corporate marketing expenses, manufacturing costs and variances not included in standard costs, and other separately managed general and administrative expenses, including certain corporate expenses associated with support of the Retail segment.|
#24
maSSam82
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Posted 06 August 2008 - 07:29 AM
I had a .mac account before the transition and my email is still down. I cannot connect to the SMTP server. I visited with the MobileMe Mail support chat person and this is what I was told:
"You are chatting with Kacie, a MobileMe Support Representative
Hi, my name is Kacie. Welcome to Apple!
...
Kacie: I see on your account that XMPP is offline
Kacie: This is an issue Apple is currently working to correct
Kacie: They have not yet reached a resolution
Kacie: I'm sorry, but you'll have to wait until they can get everything back up and running
Sam: wow, OK, is there an ETA?
Kacie: No
Kacie: We don't know how long it will take
Kacie: I'm sorry, there's nothing that can be done at this point but wait
..."
incredible.
"You are chatting with Kacie, a MobileMe Support Representative
Hi, my name is Kacie. Welcome to Apple!
...
Kacie: I see on your account that XMPP is offline
Kacie: This is an issue Apple is currently working to correct
Kacie: They have not yet reached a resolution
Kacie: I'm sorry, but you'll have to wait until they can get everything back up and running
Sam: wow, OK, is there an ETA?
Kacie: No
Kacie: We don't know how long it will take
Kacie: I'm sorry, there's nothing that can be done at this point but wait
..."
incredible.
#25
palane
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Posted 06 August 2008 - 08:01 AM
The MobileMe launch was clearly a disaster. The service went
down for a significant percentage of users. Likewise, the DNS flaw remained
unpatched and uncommented on for far too long. When Apple screws up, it should
be held to account and MacWorld has done a good job of this.
However, some folks seem to have unrealistic standards. When
a component goes bad, blame the manufacturer. Should Apple be making its own video
cards? Hard drives? CPUs? Capacitors?
What customers of Apple products have a right to is
well-designed equipment and subcontractors who do the job right. Judging from Apple’s consistently top rated
reliability and support, they’ve largely gotten that right. We can cite allegorical
examples of reliable and unreliable equipment until the cows come home. From my
perspective, Apple equipment looks smart, works well, and runs on the best OS
on the planet. So, I’ll keep buying over priced junk thank you very much.
BB
down for a significant percentage of users. Likewise, the DNS flaw remained
unpatched and uncommented on for far too long. When Apple screws up, it should
be held to account and MacWorld has done a good job of this.
However, some folks seem to have unrealistic standards. When
a component goes bad, blame the manufacturer. Should Apple be making its own video
cards? Hard drives? CPUs? Capacitors?
What customers of Apple products have a right to is
well-designed equipment and subcontractors who do the job right. Judging from Apple’s consistently top rated
reliability and support, they’ve largely gotten that right. We can cite allegorical
examples of reliable and unreliable equipment until the cows come home. From my
perspective, Apple equipment looks smart, works well, and runs on the best OS
on the planet. So, I’ll keep buying over priced junk thank you very much.
BB
#26
loopless
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Posted 06 August 2008 - 08:10 AM
It had a rough start but Mobile me is working pretty well perfectly for me now - iPhone, laptop, web. Not sure what the big deal about the definition of 'push' was. My laptop syncs (pushes) every 15 minutes or so or I can do a manual sync if I absolutely have to have that calendar event on my iPhone instantly.
#27
jlwoods3
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Posted 06 August 2008 - 08:39 AM
The worst part about MobileMe is the total lack of support. The phone folks won't talk to you. The web site has a Chat engine with limited days & hours and a one hour wait for a reply. As you stand by, the wait time doesn't diminish.
I guess Steve's attempt to stir up the troops and get things rolling with MobileMe didn't make it to the support group.
I guess Steve's attempt to stir up the troops and get things rolling with MobileMe didn't make it to the support group.
