Macworld Forums: iTunes quits unexpectedly - Macworld Forums

We recently upgraded to iTunes 8.0, and after my wife plugged in her shuffle to recharge it, we haven't been able to launch the app; any time we attempt, we immediately get the dialog box "iTunes quit unexpectedly." We're not having any problems at all with other such programs as iMovie, iDVD, or iPhoto.

I've tried every possible fix I can think of: trashing iTunes preferences, reinstalling 8.0, trashing QuickTime preferences, reinstalling QuickTime 7.5.5, and repairing disk permissions and restarting after every such manipulation. Even when I remove 8.0 completely and reinstall 7.7.1 (which worked perfectly before), the same thing happens (and that's before and after trashing preferences, etc). I'm completely at a loss, and I hope someone might have additional insight into this issue.

If it helps, I've attached what looks like the pertinent portion of the report generated by the crash. I've already dutifully sent a couple incarnations of it to Apple, but as they indicate when they ask you to send them, they won't respond directly to the message. We're using OS 10.4.11 on an iMac G5 1.9 GHz.

Thanks in advance for any help you can provide.



Version: 8.0.1 (8.0.1)
Build Version: 15
Project Name: iTunes
Source Version: 8011101

PID: 726
Thread: 0

Exception: EXCBADACCESS (0x0001)
Codes: KERNINVALIDADDRESS (0x0001) at 0xfec0b240

Thread 0 Crashed:
0 <<00000000>> 0xfec0b240 0 + -20925888
1 libcrypto.0.9.7.dylib 0x91a1d850 OBJNAMEinit + 56
2 libcrypto.0.9.7.dylib 0x91a1d744 OBJNAMEadd + 56
3 libcrypto.0.9.7.dylib 0x91a1d5d8 EVPaddcipher + 40
4 libssl.0.9.7.dylib 0x9502a500 SSLlibraryinit + 32
5 com.apple.mobiledevice 0x06100acc 0x6100000 + 2764
6 com.apple.iTunes 0x00450938 0x1000 + 4520248
7 com.apple.iTunes 0x001d740c 0x1000 + 1926156
8 com.apple.iTunes 0x00047f34 0x1000 + 290612
9 com.apple.iTunes 0x0004812c 0x1000 + 291116
10 com.apple.iTunes 0x000482c8 0x1000 + 291528
11 com.apple.iTunes 0x00036590 0x1000 + 218512
12 com.apple.iTunes 0x000373ec 0x1000 + 222188
13 com.apple.iTunes 0x00037520 0x1000 + 222496
14 com.apple.iTunes 0x00283ec4 0x1000 + 2633412
15 com.apple.iTunes 0x0000288c 0x1000 + 6284
16 com.apple.iTunes 0x00002590 0x1000 + 5520

Thread 1:
0 libSystem.B.dylib 0x9000b348 machmsgtrap + 8
1 libSystem.B.dylib 0x9000b29c mach_msg + 60
2 com.apple.CoreFoundation 0x907de9ac CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907de2b0 CFRunLoopRunSpecific + 268
4 com.apple.CoreFoundation 0x907ed710 CFRunLoopRun + 52
5 com.apple.iTunes 0x0028f21c 0x1000 + 2679324
6 libSystem.B.dylib 0x9002bd08 pthreadbody + 96

Thread 2:
0 libSystem.B.dylib 0x9000b348 machmsgtrap + 8
1 libSystem.B.dylib 0x9000b29c mach_msg + 60
2 com.apple.CoreFoundation 0x907de9ac CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907de2b0 CFRunLoopRunSpecific + 268
4 com.apple.audio.CoreAudio 0x91458524 HALRunLoop::OwnThread(void*) + 264
5 com.apple.audio.CoreAudio 0x914582c4 CAPThread::Entry(CAPThread*) + 96
6 libSystem.B.dylib 0x9002bd08 pthreadbody + 96

Thread 3:
0 libSystem.B.dylib 0x9002c3c8 semaphorewaitsignal_trap + 8
1 libSystem.B.dylib 0x90030eac pthreadcondwait + 480
2 com.apple.iTunes 0x00269738 0x1000 + 2524984
3 com.apple.iTunes 0x0035e94c 0x1000 + 3529036
4 libSystem.B.dylib 0x9002bd08 pthreadbody + 96

Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000fec0b240 srr1: 0x100000004200f030 vrsave: 0x0000000000000000
cr: 0x42024418 xer: 0x0000000000000000 lr: 0x0000000091a1d8d0 ctr: 0x00000000fec0b242
r0: 0x0000000091a1d8d0 r1: 0x00000000bfffce90 r2: 0x00000000a1a2da5c r3: 0x0000000000000009
r4: 0x0000000000000014 r5: 0x0000000091ad07e4 r6: 0x00000000000000a1 r7: 0x0000000000c9c7cc
r8: 0x000000000000006d r9: 0x00000000a1a1fa10 r10: 0x0000000091a1e1b8 r11: 0x00000000a1a27a7c
r12: 0x00000000fec0b242 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x0000000000000000
r20: 0x0000000000000000 r21: 0x0000000000000000 r22: 0x00000000bfffd974 r23: 0x00000000bfffd930
r24: 0x00000000bfffd21c r25: 0x0000000000000000 r26: 0x0000000001000000 r27: 0x0000000000000000
r28: 0x0000000091acc49c r29: 0x0000000000000003 r30: 0x00000000a1a2eea4 r31: 0x0000000091a1d898

Hiya,



I am having the same exact problem as you with itunes.



Have you found a solution yet as I am pulling my hair out removing, reinstalling, etc., etc.



Appreciate any help you can offer.



Jason

Same thing for me now every time I try to sync my phone.