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Bugs & Fixes: Elgato's support solves EyeTV problems

#15 User is offline   that1guy 

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Posted 31 March 2009 - 06:16 AM

johndrake said:

Would you please elaborate on your process, sounds like what we're looking for.


Well, i stopped using the built it Export - Apple TV because it produces a file way to big for my liking. I'm not archiving the programs i'm just watching them and throwing them away. The Turbo.264 software allows you to create your own presets. My apple tv one is set to a fixed size of 640 x 360 (widescreen) and 60% quality. Produces a file less than 700mb from a 2.5gb recording.What i do is this.

1: Record program using EyeTV then edit it to cut out the adverts etc.
2: Open the Turbo.264 app that came with my Gen 1 turbo.264 stick.
3: Click on the + button in the Turbo.264 app and navigate to the .eyetv file for the program you edited in step 1 (by default it's inside the Eyetv Archive folder in your profiles documents folder.

4: Select your desired export preset. Then press start.
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#16 User is offline   Plan_K 

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Posted 31 March 2009 - 06:59 AM

I've used a process like the one that1guy talks about, but I used it as a workaround for other EyeTV software glitches (that have since either been fixed or resolved themselves).

It seems I recall that while there may some advantages, there may be a couple of drawbacks:
? It's a multi-step process. Sure, not many steps, but it's much easier to do the one-click exports within the EyeTV software (simply click "iPod" or "Apple TV" in the toolbar and let the export take place).
? I seem to remember that when exporting via the Turbo.264, not all of the metadata tags are saved. So you may have your episode title, but you won't have the description. And it may be saved as a movie rather than a TV show. And it may be saved in iTunes as an .mp4 file rather than a .mv4 file.

But that may not matter to you.

In terms of ease of use, I'll stick with EyeTV 3.1 and one-click exports to Turbo.264, and will upgrade EyeTV when the audio issues are fixed.
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#17 User is offline   that1guy 

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Posted 31 March 2009 - 07:05 AM

Plan_K said:

I've used a process like the one that1guy talks about, but I used it as a workaround for other EyeTV software glitches (that have since either been fixed or resolved themselves).


I agree it's not an ideal process, but until elgato give users the option of setting their own one click presets it's the way i'm going to continue doing it. I have to transfer the resulting file over the internet to watch it so size is important. (i'm living in the USA & recording UK programs on a UK based MacMini)
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#18 User is offline   rkleim 

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Posted 02 April 2009 - 07:07 AM

I have a new iMac 24" with GT120 video and 4GB RAM. Just got this thing. It only displays analog stations with unwatchable static and colors. Digital comes in fine. Cable co. tested my line and it is full strength. Numerous devices work fine on the exact cable. TVs, tivo, anything works fine, but not Elgato.
The software is a mess for basic functions, will not compress properly (a 1 hour show is almost 3GB, way too large). The blue on light is so bright you have to cover it. Setting up digital channels is a LONG process, and many will never come in (HGTV is encrypted by brighthouse). When installing, elgato did not even do due dilligence on verifying that their zip code/cable company listing is accurate. many other products have no problem seeing that zip 33558 can be a part of brighthouse tampa, they only give other options. I had to invent another address just to find my provider.
AND ABOVE ALL - tech support says it might take up to 5 days to get back to me! This is TERRIBLE customer service. Did you even check this before you wrote your glowing review? Many people are complaining about it (see amazon).
It's always nice to see such a misleading article. This isn't journalism, it's marketing. I used to like macworld, but...
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#19 User is offline   that1guy 

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Posted 02 April 2009 - 07:17 AM

rkleim said:


>Setting up digital channels is a LONG process, and many will never come in (HGTV is encrypted by brighthouse)

Let me stop you right there. You're an idiot. It says EVERYWARE YOU LOOK that the EyeTV software / hardware combination doesn't support receiving encrypted channels and you'd be hard pressed to find anyone outside of your cable provider that does. You walked into this with your eyes wide open, so quit whining. If you don't like it return it, but whining about it doing exactly what it says it will is ridiculous.
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#20 User is offline   rkleim 

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Posted 02 April 2009 - 08:18 AM

First of all, personal attacks don't really help the review do they? If you actually READ my post, I said that digital reception was fine. Of course I mentioned the digital it doesn't get since that was the topic that other people were discussing (another channel was specifically mentioned - and they did not describe how cable companies encrypt data). It wasn't my complaint.

Again, what I said was that I did not get ANALOG reception. ANALOG. If that's not clear, please go inform yourself as to broadcast protocols. Your overreaction and mischaracterization by themselves say more about you than about me. sorry you misunderstood and made yourself look so bad.

My biggest complain was about tech support, a bad experience for many. many people. The 3 day lag is recognized by elgato as excessive, but no changes have been made. The article specifically lauds their service by only talking up the web support - doesn't really test the actual tech support. Pathetic.

Does this thing work for most people? Yes. But about 1/3 of the people I have actually spoken with have problems. That's way too high.

And the thing is cheap stamped metal with a light white paint job. Feels real cheap. Too hot, too bright.
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#21 User is offline   that1guy 

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Posted 02 April 2009 - 08:33 AM

rkleim said:

If you actually READ my post, I said that digital reception was fine.


I did read your post. You complained that the unit can't pick up encrypted channels.

rkleim said:

many will never come in (HGTV is encrypted by brighthouse)


>{quote:title=rkleim wrote:}{quote}

Quote

Again, what I said was that I did not get ANALOG reception. ANALOG. If that's not clear, please go inform yourself as to broadcast protocols. Your overreaction and mischaracterization by themselves say more about you than about me. sorry you misunderstood and made yourself look so bad.


First, get yourself a spell checker. Second read the instructions that came with the EyeTV device. Most likely you will find that the ANALOG channels you seek are coming in as static because you have switched the device over to look for OTA channels and not the cable companies feed. OTA Channels don't come via the cable, they come, funny enough, Over The Air.

As for feeling bad, i feel fine actually. but that's probably because i know what I'm doing and i don't use Amazon reviews to guide my product selection choices.

Message was edited by: that1guy - Quoting issues
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#22 User is offline   tj6845 

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Posted 02 April 2009 - 04:27 PM

Did you Fin idoits read the original aritcal. I says you can tune in NONE OTA channel. Horse hockey.

HAS ANYONE TUNED IN NONE OTA CHANNELS????
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#23 User is offline   that1guy 

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Posted 02 April 2009 - 04:36 PM

tj6845 said:


Did you Fin idoits read the original aritcal. I says you can tune in NONE OTA channel. Horse hockey.


HAS ANYONE TUNED IN NONE OTA CHANNELS????




Oh dear. Where to begin. Let's start with the first line of the article. "If you want to watch live television on your Mac, Elgato?s EyeTV Hybrid is currently the most popular product for doing so."

Ok. Lets look up the EyeTV Hybrid. Hint: It's Here - http://www.elgato.co...roduct3.en.html

Under Technical Specifications you will see the following:

Analog- /ATSC-Tuner

Frequency Range: 48-801 MHz (VHF and UHF)
Analog TV Standards: NTSC
Digital TV Standards: ATSC, Clear QAM
FM Radio

You fail sir. At spelling, at reading and probably at life.
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#24 User is offline   tj6845 

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Posted 03 April 2009 - 10:08 AM

h2. Thank you Sir for the kind words. BTW you are the one who started the name calling. Why are you so angry? Mommy didn't breast feed you.


MY question is still anyone able to tune in cable only cannels?



Please that1guy proof my message here for misspelled words. thx or wait thanks
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#25 User is offline   that1guy 

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Posted 03 April 2009 - 10:14 AM

tj6845 said:

h2. MY question is still anyone able to tune in cable only cannels?


The only person who is having any trouble using this device appears to be you. Go and get an adult to assist you.

By the way, it's channels, Not cannels.
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#26 User is offline   rkleim 

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Posted 03 April 2009 - 10:25 AM

This person who is insulting everybody has repeatedly lied about what I said, and I wasn't going to respond to him again, but yes, as I said in my first post (and as this guy mis-characterized), even with my analog problems, I do have fine digital. That means I get all of the NON-OTA channels like CNNHD and others, just not those encrypted. I have found different cable systems encrypt on their own, even when not required to, perhaps as a revenue device. I am frankly surprised that any HD channels come in, no matter what the law is. Seperately, the non-HD channels which are digital (on brighthouse here, 1-100 are analog, above that digital, and HD starts at 600) come in fine also. Of course, what Mr. nasty said about making sure you scan channels as cable, not OTA is important. Then you will need to go thru the scanned channel list and examine all the ones at the bottom of the list not checked, and figure out how to associate them with the correct channel data. This gives you the schedule, channel name, and you will also check these so you can see them. This is all described in the manual, but it's not too hard, just laborious. I had to go thru about 150 channels like this.

If I misunderstand, and you have done these, then I don't know enough to debug further. (I presume you checked the cable with another device?)

Good Luck!
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#27 User is offline   cpoff 

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Posted 03 April 2009 - 10:34 AM

Everyone please calm down. Argue the point, not the poster.

-cp

#28 User is offline   that1guy 

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Posted 03 April 2009 - 10:39 AM

rkleim said:


This person who is insulting everybody has repeatedly lied about what I said...


I assume you are talking about me. :-) I haven't repeatedly lied about anything and I quoted you word for word. If you can't formulate a question correctly how is that my fault?

rkleim said:


>Of course, what Mr. nasty said about making sure you scan channels as cable, not OTA is important.

Mr. Nasty? What are you; 12? I will assume, based on what you say above, that you did have the device set to OTA rather than cable when scanning for analogue channels, and that is why you got static. Apology accepted.

Regarding the laborious task of adding the channels and manually linking them to the EPG data, this is not an Elgato Issue. The EPG is from a third party, and they get their channel list from your cable company. Take it up with them.
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