[dsm1983]

To All:

I finally ended up receiving an email from a girl named Emily in the customer service/support department about this problem. Their email address is: iTunesStoreSupport@apple.com

After referencing this forum (to illustrate that I'm not the only one) they were finally able to resolve the problem by deleting those items from my queue. They did it "on the back-end" so there's no way I could have done it myself.

I hope this helps some of you.

[smax013]

dsm1983 said:

To All:


I finally ended up receiving an email from a girl named Emily in the customer service/support department about this problem. Their email address is: iTunesStoreSupport@apple.com


After referencing this forum (to illustrate that I'm not the only one) they were finally able to resolve the problem by deleting those items from my queue. They did it "on the back-end" so there's no way I could have done it myself.


I hope this helps some of you.

Glad you got a solution, if it was a dumb, pain in the butt solution.

Maybe that Support person will "escalate" it so that they will consider adding the ability for the user to kill it in the future.

[ninereeds]

Thanks dsm1983.

They responded within 24 hrs and fixed it.

They did warn however that as that application is in my purchase history, any new updates will be automatically added to my download queue if I use the "check for all updates" function. If I only select the updates that are presented I shoudl be fine.

[photonutt]

There is a solution.

iTunes/Preferences/Store, then uncheck "Automatically download pre-purchased content".

Of course, the drawbacks of this are that you will need to MANUALLY download your content if you do this, so depending on how many shows you regularly download, this may be MORE of a pain the stopping the ones you don't want.

[rab777hp]

Just wondering why you guys are complaining about having to download HD downloads when you could just download the SD version for cheaper instead?

[flignar]

rab777hp, on 18 September 2009 - 01:42 PM, said:

Just wondering why you guys are complaining about having to download HD downloads when you could just download the SD version for cheaper instead?

I don't know what this means...the show was $2.99 and there was no option for 'low res cheaper'....it downloads both HD an SD... and right now iTunes says it's taking 2 hours to download 4 shows in HD, all free, that I attempted to delete but when I relaunched iTunes there they were again...so I just deleted them and it said "if you want them later Check for Available Downloads"... so I quit (to prove a point) and relaunched...hey!...all back again! ... YAY!... So I go to itunes prefs and I UNCHECK "automatically check for available downloads"....and I delete them..and I quit... and VOILA... all the lousy shows I never wanted to see again are downloading again...and at the bottom of that queue is the one show I want, in SD.

So it doesn't do what it says it's going to do and all I want is a simple little checkbox in prefs:store that says "Download Standard Definition version only".

Why come home at 10 pm on Sunday when that's when the best shows become available to have it chugging along 10% through a 4 hr download session when the standard version takes 25 minutes and that's all you want. I don't even want to pay a dime less for SD.

[dsm1983]

rab777hp, on 18 September 2009 - 01:42 PM, said:

Just wondering why you guys are complaining about having to download HD downloads when you could just download the SD version for cheaper instead?

Maybe you should read through all previous posts before responding. Only then will you fully understand the nature of the problem...