[dsm1983]

To All:

I finally ended up receiving an email from a girl named Emily in the customer service/support department about this problem. Their email address is: iTunesStoreSupport@apple.com

After referencing this forum (to illustrate that I'm not the only one) they were finally able to resolve the problem by deleting those items from my queue. They did it "on the back-end" so there's no way I could have done it myself.

I hope this helps some of you.

[smax013]

dsm1983 said:

To All:


I finally ended up receiving an email from a girl named Emily in the customer service/support department about this problem. Their email address is: iTunesStoreSupport@apple.com


After referencing this forum (to illustrate that I'm not the only one) they were finally able to resolve the problem by deleting those items from my queue. They did it "on the back-end" so there's no way I could have done it myself.


I hope this helps some of you.

Glad you got a solution, if it was a dumb, pain in the butt solution.

Maybe that Support person will "escalate" it so that they will consider adding the ability for the user to kill it in the future.

[ninereeds]

Thanks dsm1983.

They responded within 24 hrs and fixed it.

They did warn however that as that application is in my purchase history, any new updates will be automatically added to my download queue if I use the "check for all updates" function. If I only select the updates that are presented I shoudl be fine.

[photonutt]

There is a solution.

iTunes/Preferences/Store, then uncheck "Automatically download pre-purchased content".

Of course, the drawbacks of this are that you will need to MANUALLY download your content if you do this, so depending on how many shows you regularly download, this may be MORE of a pain the stopping the ones you don't want.

[rab777hp]

Just wondering why you guys are complaining about having to download HD downloads when you could just download the SD version for cheaper instead?

[flignar]

rab777hp, on 18 September 2009 - 01:42 PM, said:

Just wondering why you guys are complaining about having to download HD downloads when you could just download the SD version for cheaper instead?

I don't know what this means...the show was $2.99 and there was no option for 'low res cheaper'....it downloads both HD an SD... and right now iTunes says it's taking 2 hours to download 4 shows in HD, all free, that I attempted to delete but when I relaunched iTunes there they were again...so I just deleted them and it said "if you want them later Check for Available Downloads"... so I quit (to prove a point) and relaunched...hey!...all back again! ... YAY!... So I go to itunes prefs and I UNCHECK "automatically check for available downloads"....and I delete them..and I quit... and VOILA... all the lousy shows I never wanted to see again are downloading again...and at the bottom of that queue is the one show I want, in SD.

So it doesn't do what it says it's going to do and all I want is a simple little checkbox in prefs:store that says "Download Standard Definition version only".

Why come home at 10 pm on Sunday when that's when the best shows become available to have it chugging along 10% through a 4 hr download session when the standard version takes 25 minutes and that's all you want. I don't even want to pay a dime less for SD.

[dsm1983]

rab777hp, on 18 September 2009 - 01:42 PM, said:

Just wondering why you guys are complaining about having to download HD downloads when you could just download the SD version for cheaper instead?

Maybe you should read through all previous posts before responding. Only then will you fully understand the nature of the problem...

[Frank419]

I just sent this complaint to the Washington State Dept. of Consumer Affairs. Maybe Apple will respond to them and stop pretending they've never heard of this each time someone contacts them.

"I purchased what was described as a "single episode" of the TV show "Glee" from the Apple iTunes store using my Apple iTunes account (the only way to purchase) on Nov 2, 2009. Without my knowledge or permission, Apple signed me up for an involuntary download of every single episode for as long as the show runs! There is no information in the Apple iTunes Store on how to stop this unwanted download. A search of the internet reveals many, many people have complained about this problem. The only resolution is to contact Apple Support and talk to a representative. The representative will do a manual "back-out" and then attempt to obfuscate the issue by explaining that if you had selected the "standard definition" version of the TV show you will not experience a 9-12 hour download time for each version. The Representative will pretend to be surprised that you don't want to pay $3.24 per week (episode) for eternity and that you resent having your internet download connection taken over by Apple for 9-12 hours each week for something you never knew you ordered. Isn't this totally illegal?????"

This post has been edited by Frank419: 16 December 2009 - 04:44 PM

[chas_m]

[quote name='ninereeds' date='25 June 2009 - 05:27 AM' timestamp='1245936451' post='737744'I DO NOT want to download it, but I cannot seem to stop it.
[/quote]

Easy solution: start the download before you go to bed. When you wake up, delete it.

Done!

[JDD123]

One issue im suprised no one has mentioned is hard drive space, i know i dont speak for everyone, but i personally do not have a very big hard drive so i need all the space i can get. yes it is a luxury to have both, but for some people downloading both and deleting may not be an option at all because those HD versions take up quite a bit of space in large quantities, or that may prevent them from watching the next episode for a day or so. I know i made a mistake buying the hard drive i did, but i do not want to spend money to get a new one or an external one if i dont have to, which i wouldnt if iTunes allowed you to permanently delete undesireable downloads. just thought id throw that in there.

and iJoe, falling back on the excuse iTunes doesnt care is a bad way to cover up you not being able to admit other people bring up a good point and that you were wrong.

[aopisa]

It would be great if like 99% of you and the rest of the country I had my choice between FIOS, cable, DSL, etc. and did not have to worry much about download limits. I live in a rural area where I have the choice of dial-up or satellite. I have satellite which is only slightly better than dial-up and to top it off I am limited to a total of 200Mb in a 24 hour period. After that I get my wrists slapped and essentially shut down for 24 hours for being such a bad satellite internet citizen.

So every time I start up the iTunes store I have to remember to quickly stop the 7 TV show downloads that my 10 year son tried to download 2 years ago before I go over the 200Mb limit in short order.

So just let it download and delete it option would have bad consequences for me. Very annoying that we cannot have control over this process.

[grehg]

ericole, on 23 April 2009 - 04:19 PM, said:

I've searched all over the web, Google, Apple forums, etc w/o resolution to this perplexing situation. I periodically download free things off of iTunes (tv shows, etc). Those usually have the SD and HD versions. I always stop the HD versions b/c I have no need of them. Now, those shows, no matter how long ago it was, try to download themselves each time I open iTunes. I can "pause" them, but this is getting VERY tiresome. As the user I should be able to stop/delete/whatever that file and that should be the end of it.

Can I do this? Does anyone know how to end this nonsensical situation? I'll stop downloading any free things, and definitely won't download paid things if I have to deal with this craziness.

thanks!

Let each HD program start to download just a little bit, pause and repeat for each HD program you don't want. It will make a download file in your download folder wherever you are storing your in progress downloading files. Go there and delete the partially downloaded files and they will be gone forever.

[peterkirn]

grehg, on 23 March 2010 - 07:36 AM, said:

ericole, on 23 April 2009 - 04:19 PM, said:

I've searched all over the web, Google, Apple forums, etc w/o resolution to this perplexing situation. I periodically download free things off of iTunes (tv shows, etc). Those usually have the SD and HD versions. I always stop the HD versions b/c I have no need of them. Now, those shows, no matter how long ago it was, try to download themselves each time I open iTunes. I can "pause" them, but this is getting VERY tiresome. As the user I should be able to stop/delete/whatever that file and that should be the end of it.

Can I do this? Does anyone know how to end this nonsensical situation? I'll stop downloading any free things, and definitely won't download paid things if I have to deal with this craziness.

thanks!

Let each HD program start to download just a little bit, pause and repeat for each HD program you don't want. It will make a download file in your download folder wherever you are storing your in progress downloading files. Go there and delete the partially downloaded files and they will be gone forever.

This is a fantastic problem, really. Just awesome.

I'm having the same issue -- and none of these fixes work for me. Unchecking the preference, nothing stops the download.

I do notice there's a plist file in the downloads folder, though, I wonder if you leave that and delete the partially-downloaded files, if you have more luck?

[mcameron]

I am having the same problem, i use a Verizon mifi for connection on my laptop most of the time. When i purchase a show to watch on my apple TV at home they now try to download on my laptop all the time. How do I stop them from downloading permanently. My bandwidth is measured and 4 large TV shows can easily overrun my limits and cost me. I have already watched them on apple TV and do not want a copy on my computer. There needs to be a selection for me to decide what i want to download where.