I’ve gone the rounds with iTunes Store Customer Support and haven’t been able to get this same issue resolved. The agent wants me to do a re-installation of iTunes, which is a ridiculous solution. I would love any ideas you may have.
Here’s a bit of our exchange:
Here’s the email I sent to Apple:
‘Item title: I Am – A Course in Miracles (ACIM)
I have about 750 episodes of the podcast ‘I Am – A Course in Miracles (ACIM)’ in my download queue. I don’t want any of these, but I unable to delete them from my queue.
Can you please delete them for me?
I checked your iTunes Store account and it shows that all of your purchased items have downloaded successfully.
Thank you for using ITUNES STORE.
This does not resolve my issue. My problem is not downloading purchased items.
My problem is that I have 750+ unwanted podcast epidsodes in my download cache, and I need you to remove them for me. I am unable to delete them myself.
Please remove all ‘I Am – A Course in Miracles (ACIM)’ from my download queue.
If you have any questions, please call me at
I apologize for the issue your are having with your download que having these episodes of ACIM in your que, and i would be more than happy to help resolve this. However, i only have access to your itunes store account download que and it doesn’t reflect any downloads in the que. Once the downloads are complete, the que is empty. Now, if your “computer” shows these downloads, i’m going to need more information about where you see these downloads.
I’ll look forward to a reply with more on where you are seeing this information, i’ll be glad to help more at that point.
These downloads show up on the ‘downloads’ page of iTunes (under Store). Every time I open iTunes, they automatically start downloading and I have to click ‘pause all’ in order to stop them. Right now they are all listed as ‘stopped’.
Since i can only see the download Que from my end, not yours, here’s what I recommend to help resolve this issue by uninstalling iTunes and QuickTime, and then reinstalling the latest version of each….(long email about how to do this)
Here is an example where Blaine from iTunes Store Customer Support was able to remove items from a download queue for a user:
'Here’s the email I sent to Apple:
I have 3 items in my download queue which apparently I can’t remove and have to submit this form according to: http://discussions.a...ssageID=7804573
The 3 items are large (several gigs in total) and I’d prefer to not have to download them, but am annoyed by the fact that it keeps wanting to resume downloading whenever I start iTunes. I’m surprised there’s no way for me to delete it from the queue.
The 3 items are:
Order #***** – Truth In 24
Order #***** – Whap – Harper’s Island (SD)
Order #***** – Whap – Harper’s Island (HD)
I’d appreciate if you would remove these from my download queue.
I’ll post back to let you know if this actually works.
Update: Got a reply from iTunes Store Customer Support:
Thanks for contacting iTunes Store Customer Support. My name is Blaine and I understand you would like some large files removed your download queue. I will be happy to help with this.
*****, please accept my sincere apologies for the frustration this download has caused. I took the liberty of removing the file(s) causing the issue from your download queue.
Thanks for being an iTunes Store Customer, *****!
iTunes Store Customer Support
w00t! Apple’s customer support is still top notch.
Simply put, i’ve checked the download que on my side of your account. There are no downloads in the que, i’ve said this from the beginning of our correspondence. You are correct, when can clear the que from our side, but the system is not showing “any” downloads for you account. Thats the reason i believe the application on your computer needs troubleshooting. There is a problem with your software. Please try the using the information i’ve provided in my last email to you.
I know this has to be frustrating, i understand that. Trust me, if i could clear your que, i would be done, two days ago! I hope the reinstall helps this situation. I’ll look forward to the results.’
Me again her
it seems odd that there aren’t “any” downloads for my account showing up, when other users have been able to get them removed by customer support.
Deleting the files from my downloads folder didn’t work – iTunes is still trying to download the episodes.
Guess I’ll just do the old start the download, sleep and delete as suggested here. Unless you guys have another angle I can try.
This post has been edited by CurlyOxide: 20 July 2010 - 03:40 PM