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HP Photosmart Premium C310a

#1 User is offline   Macworld 

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Posted 17 December 2010 - 04:31 AM

Post your comments for HP Photosmart Premium C310a here
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#2 User is offline   VanRobert 

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  Posted 19 December 2010 - 06:35 AM

Does this printer print directly to CDs and DVDs?
Thanks
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#3 User is offline   ElizabettaAngelina 

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  Posted 16 March 2011 - 07:14 AM

Bad printer! Stay Away! I'm on my third "replacement" from HP, whose corporate level techs insist that I'm the problem, not the printer, or that I got a "fluke" bad machine (3 times?!?! -- from them?!?!). Costs 18cents a page to print a DS, grey-scale, text page (no graphics, no color, and really light ink coverage that makes the text hard to read unless your nose is to the page). Eats ink like it was a heroin-addict. Doesn't connect with Mac OS X wirelessly, but even with my ethernet cable connection (which the HP techs insist "doesn't exist"), the quality is poor, slow, and then stops. Corporate case tech support reps have lied, told me my "time to complain ran out in 14 days, 30 days, 60 days" etc (different time limit depending on who answers the phone for the corporate level techs). Keep getting sent back to beginning techs who aren't able to access corporate tech's case notes even with case#, and beginning techs have to keep putting me on hold "while they research the printer since they're not familiar with it", and then their suggestions don't work. I'm so frustrated, I want to scream. Uses hundreds of $$ of ink just to print greyed-out text only. HP claims "it's not meant for text" --What? An "all-in-one"? Stops printing for no discernible reason or doesn't print out of the box. Corporate techs don't return calls when they say they will. Actually, they never return calls and are always "with another customer" when you call with your case number and try to get further resolution when the printer stops again. BAD BAD PRINTER. BAD BAD tech support, even on the "Corporate Tech Support Level", which you have to get after asking for it and going through multiple supervisors, jumping through hoops trouble-shooting, and emotional meltdowns. I've spent more time trying to get this printer to work than it's spent printing.
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#4 User is offline   Vab338 

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  Posted 31 March 2011 - 01:59 PM

Our c310 is also a horrible printer. We've owned it about three weeks. Our experiences mirror those reported by other users including streaky, inconsistent text, pink photos with black and white background lines, excessive ink usage- and then, a paper jam and no printing at all. We replaced ink cartridges, cleaned and re -cleaned printer heads, uninstalled and reinstalled software, all with no improvement. We, too, have been disappointed with recent HP products, but needed a new printer to accommodate our iPad. Owning the c310 has been an unbelievably frustrating experience. Thank heavens we bought it at Costco, we're returning it tomorrow.

Please heed the warnings if you are considering this purchase.
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#5 User is offline   ptrondsen 

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  Posted 02 September 2011 - 12:22 PM

I had some initial issues with the Photosmart Premium not printing, but I was able to resolve it. Since then, it's been great. No problems at all. Can scan and print wirelessly from Mac, as well as iPad and iPhone.
2 Paper trays, 8.5 x 11, and 4x6.
Works great, once you get past the initial setup.
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