Posted 16 March 2011 - 07:14 AM
Bad printer! Stay Away! I'm on my third "replacement" from HP, whose corporate level techs insist that I'm the problem, not the printer, or that I got a "fluke" bad machine (3 times?!?! -- from them?!?!). Costs 18cents a page to print a DS, grey-scale, text page (no graphics, no color, and really light ink coverage that makes the text hard to read unless your nose is to the page). Eats ink like it was a heroin-addict. Doesn't connect with Mac OS X wirelessly, but even with my ethernet cable connection (which the HP techs insist "doesn't exist"), the quality is poor, slow, and then stops. Corporate case tech support reps have lied, told me my "time to complain ran out in 14 days, 30 days, 60 days" etc (different time limit depending on who answers the phone for the corporate level techs). Keep getting sent back to beginning techs who aren't able to access corporate tech's case notes even with case#, and beginning techs have to keep putting me on hold "while they research the printer since they're not familiar with it", and then their suggestions don't work. I'm so frustrated, I want to scream. Uses hundreds of $$ of ink just to print greyed-out text only. HP claims "it's not meant for text" --What? An "all-in-one"? Stops printing for no discernible reason or doesn't print out of the box. Corporate techs don't return calls when they say they will. Actually, they never return calls and are always "with another customer" when you call with your case number and try to get further resolution when the printer stops again. BAD BAD PRINTER. BAD BAD tech support, even on the "Corporate Tech Support Level", which you have to get after asking for it and going through multiple supervisors, jumping through hoops trouble-shooting, and emotional meltdowns. I've spent more time trying to get this printer to work than it's spent printing.