Posted 24 August 2011 - 05:36 PM
Steve Jobs' health must be at the forefront, and he will always be in our thoughts and prayers. To the company, please assure us that you will be guided by the spirit of offering innovative, quality products backed by personal tech support in your stores and/or via mail. Please continue to directly sell to your customers. Please do not allow retailers to sell and/or warrant your products. We have all had the computer that was made by company a and its operating system made by company b and neither takes responsibility for the many problems. And the retailer who sold it to us? Their "squad" has neither the knowledge nor the will to uphold any warranty. In short, the quality of Apple cannot be overstated--their willingness to stand behind that product, to be available to a customer much the way a doctor is to a patient, is absolutely vital and so much a part of Steve Jobs' vision. We hope that what he began years ago and continued so brilliantly will go on in Tim and others who take the daily reigns. And like so many others, we thank Mr. Jobs and pray he feels better soon.