Macworld Guide to AppleCare
Posted 29 November 2011 - 05:55 AM
Posted 29 November 2011 - 06:36 AM
Posted 29 November 2011 - 07:04 AM
Posted 29 November 2011 - 07:10 AM
Posted 29 November 2011 - 07:15 AM
AppleCare would be more attractive if it included free OS upgrades.
Posted 29 November 2011 - 07:27 AM
Posted 29 November 2011 - 08:19 AM
Posted 29 November 2011 - 08:20 AM
The salesperson at the Apple Store convinced me otherwise. He said, "Get Apple Care, everything on the MacBook Air is soldered in. Any repair except the battery is going to be expensive." Good sales job. I bought Apple Care. I managed to get Apple to include the Thunderbolt Display on the same contract even though I didn't buy the two at the same time (the TB display wasn't available yet) which makes the contract somewhat more cost effective.
Like I said, I've always purchased Apple Care with laptops in the past so I might have been a easy sale. My Apple Care history, I've used Apple Care to replace a battery twice and an optical drive once. Mostly, my Macs have been trouble free.
Posted 29 November 2011 - 08:22 AM
I'm with you. I have used the same "brilliant reasoning" (in hindsight) and been rewarded many times over on Apple laptops, eMac, and two iMacs over the past 10 yrs. And as another writer noted selling one with AppleCare still on it got me my asking price with no quibbling.
Posted 29 November 2011 - 08:24 AM
FUD is FUD, no matter how it is spewed.
Posted 29 November 2011 - 09:17 AM
Posted 29 November 2011 - 09:31 AM
You've neglected to include a key bit of information: the relative amount of use each piece of equipment gets. My experience is exactly the opposite of yours.
The other day my son and I got a laugh when we disposed of his three-year-old Dell XPS notebook. The display flopped around as if the hinge was spring-loaded; the one of the trackpad buttons was listing, apparently submerged permanently; and its chrome buttons and sprayed-on "brushed aluminum" showed signs of extreme wear even though he hadn't used the machine much in the last two years. He was getting rid of the Dell to make room in anticipation of a MacBook Air; I venture the Air will age better than the Dell did.
When I was in IT, and later when I trained notebook users, I used to say that the reason Dell had a good reputation for service was that they were good at it—and because people were likely to have need to experience just how good they were at it. (Word is, they're not all that good at it any more.)
I recently installed SSDs in two five-yer-old MacBooks and gave them new leases on life for relatively little coin. They're darn near as fast as 2010 Airs now. Another son, who owns one of them, had also recently bought an i5 PC notebook--and says he prefers his renewed MacBook by far. Beyond one battery replacement, neither of the MacBooks in question has ever required service of any kind. And the hinges, trackpad buttons, fit and finish, etc. are all in much better shape than they were on the Dell, despite much heavier use (in college, in and out of backpacks, no less). Other than scratches on the 2006-generation plastic, the machines are still like new.
This post has been edited by Panglos: 29 November 2011 - 09:32 AM