Seagate, Western Digital slash hard drive warranty periods
Posted 16 December 2011 - 03:24 PM
Now we pay three times as much for one third the warranty. Guess who is financing new plants in Thailand?
Tax, Accounting & Computers Svcs
Posted 16 December 2011 - 04:20 PM
Posted 16 December 2011 - 06:59 PM
I have had so many hard drives fail within their three-year warranty period, it's not even funny. That's why I no longer trust hard drives past the three-year mark, in general. They are cheap enough to just replace.
Posted 16 December 2011 - 07:02 PM
That makes the move of WD and Seagate disconcerting. Does it mean that the reliability of hard drives is going down commensurately?
Posted 16 December 2011 - 07:16 PM
Posted 17 December 2011 - 01:11 AM
...which means this is exactly what it has to do with.
Posted 17 December 2011 - 04:54 AM
YES. I'm a computer store service manager; I can tell you without question the reliability of hard drives has decreased enormously the past couple of years. Consumers wanted cheap; they got it, in more ways than one. Where I used to send drives in for warranty replacement individually, now they build up on my desk until I send in a box of 'em. Doesn't take long, either. We sell Seagate and WD; they're reducing the warranties to cut losses on the existing models. Maybe, just maybe, the next generation will be a little more reliable.
Posted 17 December 2011 - 07:21 AM
Posted 17 December 2011 - 08:15 AM
Screwing the customer used to be a last resort.
True, although this is a concept that has been en-vogue since about 1980, when the idea of investing in your company and employees, your community, and your country for the long term, was tossed on the burn pile in favor of short term profit at all cost, and workers (and to some extent, customers) were turned into the enemy. Again in pursuit of short term profits and big, fat, golden parachutes for upper management (even if they were/are undeserved…and they usually were/are!!!)