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This post has been edited by Shamsy: 06 June 2012 - 07:54 AM
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Trouble Logging in
#1
Shamsy 
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Posted 06 June 2012 - 07:53 AM
I have a MacBook Pro OS X 10.6.8 with Safari 5.1.7. I have no problem with any websites or logging onto any site except one, AT&T Online Account Management. I know it is my computer/browser since I can log in with my wife's MacBook Air and my two Windows machines but for some reason I am getting an error message when trying to log into this page. What am I missing? I have cleared the cache, restarted the computer, etc. but still no luck.
#2
bastion
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Posted 07 June 2012 - 12:09 AM
Shamsy, on 06 June 2012 - 07:53 AM, said:
I have a MacBook Pro OS X 10.6.8 with Safari 5.1.7. I have no problem with any websites or logging onto any site except one, AT&T Online Account Management. I know it is my computer/browser since I can log in with my wife's MacBook Air and my two Windows machines but for some reason I am getting an error message when trying to log into this page. What am I missing? I have cleared the cache, restarted the computer, etc. but still no luck.
You forgot to tell us what error message you're getting.
#3
Shamsy
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Posted 07 June 2012 - 04:47 AM
bastion, on 07 June 2012 - 12:09 AM, said:
Shamsy, on 06 June 2012 - 07:53 AM, said:
I have a MacBook Pro OS X 10.6.8 with Safari 5.1.7. I have no problem with any websites or logging onto any site except one, AT&T Online Account Management. I know it is my computer/browser since I can log in with my wife's MacBook Air and my two Windows machines but for some reason I am getting an error message when trying to log into this page. What am I missing? I have cleared the cache, restarted the computer, etc. but still no luck.
You forgot to tell us what error message you're getting.
It is an AT&T error message - LU013: A temporary system error prevents us from logging you in. To try again, close your browser window, and then open a new one.
#5
Shamsy
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Posted 07 June 2012 - 04:53 AM
EGM, on 07 June 2012 - 04:51 AM, said:
Have you tried a different browser? Firefox, Chrome, and Opera are all free. I occasionally run into sites that are allergic to one of them for some random reason.
I am sure another browser will work. Why won't this? Very odd and random indeed.
#6
bastion
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Posted 07 June 2012 - 05:28 AM
Shamsy, on 07 June 2012 - 04:47 AM, said:
bastion, on 07 June 2012 - 12:09 AM, said:
Shamsy, on 06 June 2012 - 07:53 AM, said:
I have a MacBook Pro OS X 10.6.8 with Safari 5.1.7. I have no problem with any websites or logging onto any site except one, AT&T Online Account Management. I know it is my computer/browser since I can log in with my wife's MacBook Air and my two Windows machines but for some reason I am getting an error message when trying to log into this page. What am I missing? I have cleared the cache, restarted the computer, etc. but still no luck.
You forgot to tell us what error message you're getting.
It is an AT&T error message - LU013: A temporary system error prevents us from logging you in. To try again, close your browser window, and then open a new one.
How are the cookie settings configured on this machine compared to the ones that let you log in? What happens if you delete AT&T cookies?
#7
Shamsy
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Posted 07 June 2012 - 05:46 AM
bastion, on 07 June 2012 - 05:28 AM, said:
Shamsy, on 07 June 2012 - 04:47 AM, said:
bastion, on 07 June 2012 - 12:09 AM, said:
Shamsy, on 06 June 2012 - 07:53 AM, said:
I have a MacBook Pro OS X 10.6.8 with Safari 5.1.7. I have no problem with any websites or logging onto any site except one, AT&T Online Account Management. I know it is my computer/browser since I can log in with my wife's MacBook Air and my two Windows machines but for some reason I am getting an error message when trying to log into this page. What am I missing? I have cleared the cache, restarted the computer, etc. but still no luck.
You forgot to tell us what error message you're getting.
It is an AT&T error message - LU013: A temporary system error prevents us from logging you in. To try again, close your browser window, and then open a new one.
How are the cookie settings configured on this machine compared to the ones that let you log in? What happens if you delete AT&T cookies?
You did it! I removed the cookies for att.com, tried logging in again, and it works! Thank you!
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