[majhreid]

I have downloaded an app to a MacBook Air which I didn't download from the App Store. I know; I know; that was my first mistake. How do I uninstall when it's own uninstall program doesn't work nor does the program/application open on the MacBook Air. I've tried moving to Trash but both items won't enter the trash for removal. The name of the program is "Family Search Indexing". It works very well on the iMac; no problems. I also went to the Apple Store for help and nothing helped either. The person working with me downloaded the program icon but could never get it to open and run.

Any help would be appreciated.

Reid
661-435-4902
majhreid@gmail.com

[bastion]

majhreid, on 31 July 2012 - 03:17 PM, said:

I have downloaded an app to a MacBook Air which I didn't download from the App Store. I know; I know; that was my first mistake. How do I uninstall when it's own uninstall program doesn't work nor does the program/application open on the MacBook Air. I've tried moving to Trash but both items won't enter the trash for removal. The name of the program is "Family Search Indexing". It works very well on the iMac; no problems. I also went to the Apple Store for help and nothing helped either. The person working with me downloaded the program icon but could never get it to open and run.

Any help would be appreciated.

In general, downloading something from a site other than the Mac app store shouldn't be regarded as a mistake. There's lots of perfectly useful and legitimate software that's not there. Some even categorically excluded.

From a quick bit of Googling, it seems like the most likely reason that it wouldn't run is that it appears to be a Java program and Java is not installed by default on Mac OS X 10.7 (Lion) or later. In theory you should be prompted to download and install it when/if you first attempt to launch a program that needs it. There's also some support information here if you remain interested in the program.
https://help.familys...SAL_Public.html

Now, on to the direct question: In general, dragging an item to the trash (and then at some point emptying the trash) is the appropriate way to delete file or program on the Mac. Can you explain what you mean when you say it won't enter the trash? On its face that would often be a Finder issue but it wouldn't apply to only one thing. If it was distributed in a disk image (a file with the extension ".dmg") then there are good odds that disk image is read-only and you wouldn't be able to delete it from there. Just eject the virtual disk. I suspect that might be what you meant by "both items" can't be put in the trash. If you try to drag the app to the trash from a read-only location it'll fail and if you try to drag the disk image to the trash while its virtual disk is mounted, *that* will also fail.