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Give the gift of tech support

#1 User is offline   Macworld 

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Posted 24 December 2012 - 06:00 AM

Post your comments for Give the gift of tech support here
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#2 User is offline   rmigneron 

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  Posted 24 December 2012 - 06:53 AM

Better yet, go full blown and setup ARD and Remote Session in the Sharing Pane and do Remote Admin on a regular basis, and this is specially appropriate when you are on a far away TimeZone.

Do not forget to turn down the volume on their machines before starting to do anything on their screens.

I've been doing this for almost 2 years, I live in Paris, France, and manage 2 other iMacs in the Montréal, Québec region (6 hours diff.). So I can manage their Macs while they are sleeping.

Furthermore, with ARD, you can install packages without having to be connected to their screens, you just need to make sure that it's an application they are not using when you launch the update (otherwise the update will not be done).

Cheers,

Ritchie
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#3 User is offline   Kagee1 

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  Posted 24 December 2012 - 07:33 AM

Nice article Chris. The gift of giving, it's a great thing. Merry Christmas to you and the Family and all the Best in 2013.
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#4 User is offline   michaelgill77 

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  Posted 24 December 2012 - 09:49 AM

Take care when updating their software. It could open a can of worms when icons/menus are moved around, functionality disappears and, to rename a file, suddenly you have to 'Duplicate' it first!
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#5 User is offline   lindaslair 

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  Posted 29 December 2012 - 08:45 AM

Wonderful gift idea! But be careful who you offer it to. You may soon find yourself more popular than you want to be, as family members offer your services to friends of friends and you find yourself driving across town to plug in peripherals for little old ladies.
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