Why I dread going to the Apple Store
Posted 25 January 2013 - 07:44 AM
Posted 25 January 2013 - 07:48 AM
Posted 25 January 2013 - 07:55 AM
But I hate going to the Apple store, its always so crowded and takes forever to get someone to help you and check out.
Posted 25 January 2013 - 08:09 AM
(That's actually kind of sad now that I type it out. Fortunately my palms haven't itched for new Mac product in a while.)
Posted 25 January 2013 - 08:19 AM
Posted 25 January 2013 - 08:20 AM
Posted 25 January 2013 - 08:23 AM
I don't have a problem driving 35 miles to that Best Buy if I'm planning a Mac or Mac accessory purchase. It's still much closer than driving nearly 100 miles to the closest Apple store.
There is a small problem with this particular Best Buy, though. It almost sounds a little like that CompUSA you talk about, except it's not buried back in the corner with dim lighting. It does have, however, a shameful display of Macs. They're dirty. They look like they've been on display for years without a cleaning. I've left comments for Best Buy, but I doubt anyone actually reads them.
I know it's a store in a college town (PSU) probably staffed with college kids, but come on. Most of them are there (PSU) to learn, so teach them how to keep display models clean.
I made a trip to a much larger Best Buy outside of Pittsburgh to buy my Time Capsule, and I was very impressed with their Mac displays. They were clean (!) and they had plenty of them. I would guess the display space dedicated to Apple products is pushing the size of some small Apple stores. If I were to get back into retail, that would be the store to give me the incentive (working with the Apple products, of course). Too bad it's 90 miles away from home.
If Apple doesn't open a store closer to here, hopefully we'll see a Store-within-a-store relatively close by. We do have a fairly large Target...
Posted 25 January 2013 - 08:24 AM
1. Hire more staff at the busiest Apple stores.
2. Imposing time limits are what the old generations used to do. Time's change, and Apple got it right. Let them play all they want. They know their craps work - for more than 30 minutes and not have to worry about rebooting.
3. They did add alternate ways of purchasing your product. Like you said, there's an app for that!
You dread coming to the Apple store? Don't go. Maybe if there are more people like you then it wouldn't be as crowded anymore. I'd say good riddance!