SIL and husband use a Mac laptop and an iPad to access the internet. For two months now, their internet browsing has been absolutely horrible... websites like CNN or MarketWatch take forever to come up, if they do at all, and usually all pictures are not loaded.
As a side note, the Mac laptop has been direct connected to the cable modem with a cat5 cable with the same exact result.
They have been blaming it on Comcast cable because they can take their iPad and/or Mac to another network (friend or office) and they do not suffer this kind of browsing problem. Comcast has come out three times and they swear the broadband connection is working just fine.
I went over to their house last night and brought my Windows 7 laptop. We fired up browsers (Safari for the iPad and Mac), and Chrome for the Win 7 machine. We all were connected to the internet via the Linksys wifi.
The result: I was able to connect to any and all websites without issue. Meanwhile, they cannot connect to the exact same website. They are able to send/receive email and I was able to open a Skype video conversation which they were able to see without issue.
I had my SIL load Chrome for Mac onto her Mac laptop to see if this was a browser issue. Chrome behaved exactly the same way, that is, SIL could not access the internet.
a) The Mac and iPad browse just fine when using a different network
The Mac cannot browse even when hard connected to the cable modem
c) I was able to browse all websites (at high speed) and at the same time, they could not.
I think this eliminates Comcast as the source of the problem, and I think that the hardwire test eliminates issues with the wifi system (as does my ability to connect). But, now I have no idea what the issue might be.
This post has been edited by StrongEagle: 15 March 2013 - 10:18 AM