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Duplicates showed in iTunes is greyed out and can not click?

#1 User is offline   jessicalai 

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Posted 18 March 2013 - 08:19 PM

How do i find and delete duplicate songs in iTunes? I found the "show exact duplicate items" under the View drop down, but it is greyed out and I cannot click on it? Can you help me?
Thank you so much.
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