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A friend of mine has an Airport Extreme Base Station (should be the latest version) that has worked flawlessly for quite some time. Suddenly he can no longer connect to the internet even though he has an Airport signal. Seems the Airport Extreme Base Station is not "pulling" an IP address.
He's power-cycled the base station / cable modem (Comcast) and also done a hard reset of the base station. It's still not working. The only thing the base station will do is work as a network hub.
His Macs are, I believe, 10.4.2 and he has the latest Airport updates. What should I be advising him to do to fix this?
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Airport Extreme Base Station IP Problem
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#2
drmbb 
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Posted 13 September 2005 - 04:05 AM
First thing I would do is disconnect the AirPort, and plug his Mac directly into the cable modem via ethernet. Can he get a valid IP that way? If not, then it's either the modem, or Comcast having issues, not his AirPort.
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#3
pdrayton
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Posted 13 September 2005 - 04:14 AM
In reply to:
First thing I would do is disconnect the AirPort, and plug his Mac directly into the cable modem via ethernet. Can he get a valid IP that way? If not, then it's either the modem, or Comcast having issues, not his AirPort.
First thing I would do is disconnect the AirPort, and plug his Mac directly into the cable modem via ethernet. Can he get a valid IP that way? If not, then it's either the modem, or Comcast having issues, not his AirPort.
Thanks! I forgot about the modem potentially being the problem, and I don't remember my friend trying to connect directly to the modem.
And, Comcast recently upgraded speeds in my neighborhood which required a new cable modem, but I imagine my friend's small town in Massachusetts may have been on the upgrade cycle later than Boston.
I'll let you know what I find out!
#4
pdrayton
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Posted 13 September 2005 - 05:02 AM
In reply to:
plug his Mac directly into the cable modem via ethernet. Can he get a valid IP that way?
plug his Mac directly into the cable modem via ethernet. Can he get a valid IP that way?
OK... he has a Linksys cable modem that he purchased on his own and he is able to get an IP address when he connects directly to the modem.
Now what?
#5
drmbb
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Posted 13 September 2005 - 01:09 PM
Sorry, not ignoring your reply, just hoping someone else would chime in. I'm not sure what else to suggest, since you've tried a hard reset of the Airport (other then the obvious of very carefully checking the base station connection settings).
I'd say you have narrowed the issue down to the Base Station, since the modem seems fine, and the Mac seems fine in that it can connect via a direct ethernet connection to the modem.
I'm just more familiar with DSL PPPoE connections (actually had to telnet into my DSL modem and reconfigure it when it lost the ability for DHCP, and had to go to PPPoE via a "bridge mode" connection").
Hopefully someone else familiar with Airport stations will post back (I use a Linksys wireless router connection to my DSL modem).
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I'd say you have narrowed the issue down to the Base Station, since the modem seems fine, and the Mac seems fine in that it can connect via a direct ethernet connection to the modem.
I'm just more familiar with DSL PPPoE connections (actually had to telnet into my DSL modem and reconfigure it when it lost the ability for DHCP, and had to go to PPPoE via a "bridge mode" connection").
Hopefully someone else familiar with Airport stations will post back (I use a Linksys wireless router connection to my DSL modem).
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#6
pdrayton
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Posted 13 September 2005 - 07:26 PM
In reply to:
I'd say you have narrowed the issue down to the Base Station, since the modem seems fine, and the Mac seems fine in that it can connect via a direct ethernet connection to the modem.
I'd say you have narrowed the issue down to the Base Station, since the modem seems fine, and the Mac seems fine in that it can connect via a direct ethernet connection to the modem.
Thanks for getting back!
Yeah... this has me stumped for the moment. Perhaps it is a problem with the Airport Extreme Base Station.
Hmmmmm.....
#7
fatboy
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Posted 23 March 2009 - 06:35 PM
I have the last dome BS (I believe it is also an "extreme".)
Normally my iMac is plugged into to the Comcast modem via the cable modem's single ethernet port. I wanted to connect the BS in that spot and then plug the iMac into the BS via its [single] ethernet port, so people in my house can use BS wifi (my iMac has no Airport card, but you can still configure the BS with it just fine).
Today I tried it . I connected the BS to the Comcast cable modem (this is not a wireless router model cable modem and it is also a digital voice thingy).
I hooked my iMac up to the BS via ethernet and everything is set to DHCP, as it always was by default. No go. Switch back and I'm on.
I bought a LinkSys wireless router and tried that. All settings the same (DHCP all around). Again, no go.
Again, the iMac gets online, instantly, connected directly to cable modem, as it always has.
I called Linksys. One thing had to be done inside the Linksys (192.168.1.1) : Clone the MAC address.
It says it clones the "PC" MAC address, but I think it clones the modem's, I don't know. All I know is that is all I had to do and it worked.
I had to power down both modem and Linksys either first, or maybe after, and boot the modem first, I'm not sure if that unplugging for a minute was necessary or whether it was prior to the "cloning" or after. Someone who understands that cloning necessity may be able to explain, I hope so.
So I wanted to see if I could do with the BS.
So I disconnected the Liinksys and tried the BS again. I could not identify any place in the BS configuration to make this happen or to imitate what I did to make the Linksys work, but I feel like this is the problem.
Suggestions?
Normally my iMac is plugged into to the Comcast modem via the cable modem's single ethernet port. I wanted to connect the BS in that spot and then plug the iMac into the BS via its [single] ethernet port, so people in my house can use BS wifi (my iMac has no Airport card, but you can still configure the BS with it just fine).
Today I tried it . I connected the BS to the Comcast cable modem (this is not a wireless router model cable modem and it is also a digital voice thingy).
I hooked my iMac up to the BS via ethernet and everything is set to DHCP, as it always was by default. No go. Switch back and I'm on.
I bought a LinkSys wireless router and tried that. All settings the same (DHCP all around). Again, no go.
Again, the iMac gets online, instantly, connected directly to cable modem, as it always has.
I called Linksys. One thing had to be done inside the Linksys (192.168.1.1) : Clone the MAC address.
It says it clones the "PC" MAC address, but I think it clones the modem's, I don't know. All I know is that is all I had to do and it worked.
I had to power down both modem and Linksys either first, or maybe after, and boot the modem first, I'm not sure if that unplugging for a minute was necessary or whether it was prior to the "cloning" or after. Someone who understands that cloning necessity may be able to explain, I hope so.
So I wanted to see if I could do with the BS.
So I disconnected the Liinksys and tried the BS again. I could not identify any place in the BS configuration to make this happen or to imitate what I did to make the Linksys work, but I feel like this is the problem.
Suggestions?
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