[larryw]

I'm running 10.5.1 and Entourage 11.3.6 (with all the latest updates).
Every time I create a new recurring event with a custom recurrence (i.e. "Every fourth Friday), Entourage hangs and then crashes. This was working fine under Tiger.
Specifically, as soon as I select Custom from the Occurs menu on the New Event dialog box, a blank window is displayed (titled Recurring Event), the beach ball spins, and then Entourage quits; partial text from Crash Reporter below.
This, by the way was a fresh format and reinstall everything with the Leopard update, so I don't have old prefs gumming up the works.
Any ideas?
thx,
Larry
Process: Microsoft Entourage [147]
Path: /Applications/Microsoft Office 2004/Microsoft Entourage
Identifier: com.microsoft.Entourage
Version: 070618 (11.3.6)
Code Type: PPC (Native)
Parent Process: launchd [77]
Date/Time: 2007-11-26 12:50:28.646 -0800
OS Version: Mac OS X 10.5.1 (9B18)
Report Version: 6
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS at 0x00000000419e0098
Crashed Thread: 0
Thread 0 Crashed:
0 libobjc.A.dylib 0x91bdbff8 objcmsgSend 24
1 com.apple.HIToolbox 0x902a55f0 HIClockView::CalcParts() 1384
2 com.apple.HIToolbox 0x902a658c HIClockView::DrawSelf(short, HIShape const, CGContext) 928
3 com.apple.HIToolbox 0x90106588 HIView::DrawCacheOrSelf(short, HIShape const, CGContext) 128
4 com.apple.HIToolbox 0x901063a8 HIView::SendDraw(short, OpaqueGrafPtr, HIShape const, CGContext) 104
5 com.apple.HIToolbox 0x901b78a8 HIView::RecursiveDrawNonComposited(short, OpaqueGrafPtr, OpaqueRgnHandle, unsigned char, unsigned char, unsigned char) 480
6 com.apple.HIToolbox 0x901b768c HIView::DrawNonComposited(short, OpaqueGrafPtr, OpaqueRgnHandle, unsigned long) 280
7 com.apple.HIToolbox 0x9025371c DrawControlInCurrentPort 80
8 ??? 0x0047902c 0 4689964
9 ??? 0x00485e38 0 4742712
10 ??? 0x00444ad8 0 4475608
11 ??? 0x0045320c 0 4534796
12 ??? 0x0045320c 0 4534796
13 ??? 0x0045320c 0 4534796
14 ??? 0x0045320c 0 4534796
15 ??? 0x0045799c 0 4553116
16 ??? 0x00456dbc 0 4550076
17 ??? 0x00432100 0 4399360
18 ??? 0x00431b54 0 4397908
19 ??? 0x0045ac88 0 4566152
20 ??? 0x010efae4 0 17758948
21 ??? 0x010ef4f0 0 17757424
22 ??? 0x010f2804 0 17770500
23 ??? 0x00412c5c 0 4271196
24 ??? 0x004395a0 0 4429216
25 ??? 0x00439458 0 4428888
26 ??? 0x00485b08 0 4741896
27 ??? 0x00478f4c 0 4689740
28 ??? 0x0047a324 0 4694820
29 ??? 0x00485d4c 0 4742476
30 ??? 0x0043993c 0 4430140
31 ??? 0x004438c4 0 4470980
32 ??? 0x00454574 0 4539764
33 ??? 0x00454574 0 4539764
34 ??? 0x00454574 0 4539764
35 ??? 0x00454574 0 4539764
36 ??? 0x00454574 0 4539764
37 ??? 0x00454574 0 4539764
38 ??? 0x00454574 0 4539764
39 ??? 0x00454574 0 4539764
40 ??? 0x00454574 0 4539764
41 ??? 0x00454574 0 4539764
42 ??? 0x004567bc 0 4548540
43 ??? 0x019bc974 0 26986868
44 ??? 0x004565c0 0 4548032
45 ??? 0x019ba214 0 26976788
46 ??? 0x019bc93c 0 26986812
47 ??? 0x00431ec8 0 4398792
48 ??? 0x00431b18 0 4397848
49 ??? 0x010ce610 0 17622544
50 ??? 0x0042b510 0 4371728
51 ??? 0x010c1178 0 17568120
52 ??? 0x0042b2bc 0 4371132
53 ??? 0x010be298 0 17556120
54 ??? 0x01545740 0 22304576

Thread 1:
0 libSystem.B.dylib 0x909cb0a8 accept$NOCANCEL$UNIX2003 12
1 libSystem.B.dylib 0x90a01fc8 accept 16
2 ??? 0x00616568 0 6382952
3 ...ple.CoreServices.CarbonCore0x9487a7c8 PrivateMPEntryPoint 76
4 ...ple.CoreServices.CarbonCore0x9487a7c8 PrivateMPEntryPoint 76
5 libSystem.B.dylib 0x9099abf8 pthreadstart 316

Thread 2:
0 libSystem.B.dylib 0x909b58d0 recvfrom$NOCANCEL$UNIX2003 12
1 ??? 0x00616930 0 6383920
2 ...ple.CoreServices.CarbonCore0x9487a7c8 PrivateMPEntryPoint 76
3 ...ple.CoreServices.CarbonCore0x9487a7c8 PrivateMPEntryPoint 76
4 libSystem.B.dylib 0x9099abf8 pthreadstart 316

Thread 3:
0 libSystem.B.dylib 0x90958a48 semaphoretimedwaittrap 8
1 ??? 0x00616ad4 0 6384340
2 ...ple.CoreServices.CarbonCore0x9487a7c8 PrivateMPEntryPoint 76
3 ...ple.CoreServices.CarbonCore0x9487a7c8 PrivateMPEntryPoint 76
4 libSystem.B.dylib 0x9099abf8 pthreadstart 316

Thread 4:
0 libSystem.B.dylib 0x909589d8 machmsgtrap 8
1 libSystem.B.dylib 0x9095f8fc machmsg 56
2 com.apple.CoreFoundation 0x957c5664 CFRunLoopRunSpecific 1828
3 com.apple.audio.CoreAudio 0x9005fe3c HALRunLoop::OwnThread(void) 212
4 com.apple.audio.CoreAudio 0x9005fc80 CAPThread::Entry(CAPThread*) 104
5 libSystem.B.dylib 0x9099abf8 pthreadstart 316

Thread 5:
0 libSystem.B.dylib 0x90958a58 semaphoretimedwaitsignaltrap 8
1 libSystem.B.dylib 0x9099be9c pthreadcondwait 1320
2 ...ple.CoreServices.CarbonCore0x9485ae40 TSWaitOnConditionTimedRelative 240
3 ...ple.CoreServices.CarbonCore0x9485ac14 TSWaitOnSemaphoreCommon 428
4 ...ickTimeComponents.component0x92d514f0 ReadSchedulerThreadEntryPoint 5312
5 libSystem.B.dylib 0x9099abf8 pthreadstart + 316
Thread 0 crashed with PPC Thread State 32:
srr0: 0x91bdbff8 srr1: 0x0200f030 dar: 0x419e0098 dsisr: 0x40000000
r0: 0x902a55f4 r1: 0xbfffdc80 r2: 0xa090760c r3: 0x000a0000
r4: 0x91c79110 r5: 0x00000000 r6: 0x0500078c r7: 0x957c71d8
r8: 0x957c71d8 r9: 0x00008200 r10: 0xa08f247c r11: 0x6e399110
r12: 0x419e0078 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0xbfffdce8 r18: 0x00000000 r19: 0xffffffff
r20: 0x0011f680 r21: 0xbfffdcfc r22: 0xa00550a0 r23: 0xbfffddc4
r24: 0x95846f70 r25: 0x09e0c310 r26: 0x00b24600 r27: 0x09e15f90
r28: 0x00b247e8 r29: 0x00b247ec r30: 0x00b246a0 r31: 0x902a50a0
cr: 0x44042248 xer: 0x20000004 lr: 0x902a55f4 ctr: 0x91bdbfe0
vrsave: 0x00000000
<snip...>

[markdt]

Hi Larry

Did you ever solve this? I am having the same crash on custom recurring appointments / Entourage2004/Leopard.

I haven't found much help on any message boards. Anything you learned would be useful to me!

Thanks!

Mark.

[larryw]

No luck. The only workaround I've found is creating them in iCal and using sync services to move to Entourage.

[snegri]

For what it's worth I encountered the same problem when I went to Leopard. Entourage simply crashes when you try to enter a recurring event. I am curious, however, to hear someone suggest they can enter a recurring event in iCal and have that turn up in Entourage. My experience has been that Entourage can synchronize its entries with iCal, but not vice versa. It's a one-way street. Am I missing something?

[MylesTaylor]

I hadn't ever created a recurring event in Entourage, so I thought I'd go give it a shot. I did it without a hitch. The only difference would be that I'm running Mac OS 10.5.2. Are you still running 10.5.1? Your thread is a little old so I'm assuming you have updated already. Have you updated Office as well?

[larryw]

Creating a recurring event works fine, creating one with a custom recurrence is where the crash happens; 10.5.2 is no help here.



Synch services are bi-directional from iCal and AddressBook to/from Entourage. It is also how entries created in my Blackberry are pushed to Entourage via MissinSync (which ties into the Apple apps).

[markdt]

Yes, the problem I have is entering a CUSTOM recurring appointment. (Like "Every 3rd Thursday of the month).

Does anyone know whether the new version of Office/Entourage 2008 fixed it? Dumb question I guess because I really don't want to buy office 2008.

Thanks for your replies. Maybe someone will figure it out. Has anybody ever worked on it with Microsoft Tech support?

[markdt]

I should amplify that my crash is Office/2004/Mac. Those of you who said it works fine (10.5.2 Leopard), Are you running Office 2008?

[MylesTaylor]

Oh yes, I am running Office 2008. So I guess that's not a fair comparison.

[markdt]

Hi Miles,

Thanks. May I also ask you, are you happy with the cost vs. benefits of the upgrade to MSOffice 2008? Does it perform better than 2004 for you. Perhaps you got it free from work, if so, what would you do if you had to pay the few hundred bucks to upgrade to MSoffice2008? Is it worth it? I've read some articles that it's not really worth the money. One ther annoying thing about 2004 is the slow response time when searching the address book. It's really slow. Have you noticed a big improvement in 2008? There should be since it's more native.

Thanks for your advice, sorry I'm off the topic of the thread a little here,

Mark.

[MylesTaylor]

Hi Mark,

Well my main reason for upgrading was because 2004 ran so slow on my Macbook Pro. So for that alone it was worth upgrading. I would definitely dish out a couple hundred for the upgrade, although what I got was the student pack. Everything definitely sped up when I switched. It's still slower than a lot of Apple apps, but not near as slow as 2004. I've ran into a couple minor bugs, but nothing major. So on speed alone, I'm happy with the upgrade. I wish they had included some features like smart folders and quick look attachments that they have in Mail, but otherwise I'm happy with it.

The most buggy Application I've found is Word. I find that it has a hard time dealing with Spaces. Sometimes it won't switch spaces or it will, but will be behind other apps. I am guessing they'll fix that as time goes on.

Myles

[ambw]

I found this thread through Google: I have just started having this problem with Entourage 2004. I experience the crash when trying to enter or edit a customized recurring calendar item ...this just started in the last week or so, possibly coincident with my updte to 10.5.3 ??



I have found a work around which is to enter the event as a recurring item on my treo and then sync it to Entourage from there. But I would love to know when someone acutally finds a good fix for this...



Amy

[sonenthal]

I had this same issue, Entourage does not like custom dates in the system
preferences. I had to go under date & time and select the default
short format. Everything worked perfect after that, no more crashes
after setting up a recurring meeting!
Seth

[ambw]

That is it Seth - THANKS !!!

A few months ago I tweaked my Time format to also show the Date in my menu bar ( a little Mac-Tip I picked up online ) and that is about when I started having this problem. I have undone the change and revertd to using the normal short form of the time and now I can customize a recurring calendar item again!

Appreciate it,

Amy