Posted 26 July 2008 - 12:23 PM
I'm the IT guy for my company, and was in charge of moving our phones over to IP. I picked AT&T, because a previous 'false start' using Covad was, at best, a nightmare.
The move did not go smoothly. It took close to six months to bring the service online without errors, and close to a YEAR before we received billing without any errors. My boss (and owner of the company) implied several times that I must have been on crack when selecting AT&T. I was even beginning to doubt my own judgement on this one...
AT&T: to big - one division doesn't know what another division is doing. So this flip-flop on Wi-Fi access doesn't surprise me in the least.