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A literally buggy MacBook Pro
#6
Posted 17 December 2008 - 10:36 AM
Some of the CSR taking AppleCare calls act as "idiots" at times. Do they really think someone will open a notebook just to put these bugs in?
The other day, I called AppleCare because my Vista machine was not showing up in Finder's sidebar under "Shared." The CSR wanted to know what my cable modem brand was and who was my internet service provider. I'm sorry to say this, but that was the most stupid question to ask. My ISP had nothing to do with the issue I wanted to get fixed.
The other day, I called AppleCare because my Vista machine was not showing up in Finder's sidebar under "Shared." The CSR wanted to know what my cable modem brand was and who was my internet service provider. I'm sorry to say this, but that was the most stupid question to ask. My ISP had nothing to do with the issue I wanted to get fixed.
#10
Posted 18 December 2008 - 03:51 AM
This kinda thing happens more than you might think. I work at an Apple Service Provider, and by far the funniest case to come through in my time was a 12in PowerBook sent in by a guy from the Northern Territory (remote desert/rainforest region of Australia) with a note saying "my computer has been invaded by tiny ants".
What's more is, his initial solution? He opened it up and sprayed it with insecticide.
What's more is, his initial solution? He opened it up and sprayed it with insecticide.
#11
Posted 18 December 2008 - 11:48 AM
Well of course Sam didn't intentionally put the bugs in there, but it's certainly not Apple's responsibility to get them out, or to repair any damage they caused. I think it's sick that just because AppleCare has a reputation for repairing things not covered by the warranty, people feel like they are owed something. If there were ladybugs in his computer, they obviously entered while he was using it. What was he doing putting his computer near ladybugs?
#12
Posted 18 December 2008 - 12:01 PM
Even suggesting that Sam put them inside his computer is preposterous. The blame cannot be put on anyone since no one knows if the bugs got in the computer while it was in Sam's possession or not. After all, the computer was manufactured in China and then shipped to North America. The bugs could have gotten into the computer at any time during the trip.
I don't know if AppleCare has the reputation of repairing things not covered under warranty because I've had to be firm even for things covered under warranty.
I don't know if AppleCare has the reputation of repairing things not covered under warranty because I've had to be firm even for things covered under warranty.
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