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I just bought a G5 and upgraded to Quicken 2004. I never had any problems downloading transactions from my financial institutions, but now I am unable to do it. Everytime I try I get error message OL-362, with wording stating that I am trying to get data not available in my Quicken file. I reloaded Quicken 2003 and I get the same message. However, when I download using my G3 with 10.2 I have no problems!
The obvious problem is that there seems to be some incompatibility between Quicken and 10.3
Has anybody experienced the same problem or received the same message? Please share your solution if you have found one.
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Error message OL-362
MultiQuote
#2
squidmo 
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Posted 08 March 2004 - 05:11 PM
I just started having that same problem. I am running Quicken on a G4 running 10.3. I don't believe I have downloaded transactions from my online accounts since upgrading, so it sounds like a Panther compatibility problem to me too!
I have not found a solution yet.
I have not found a solution yet.
#4
Rquick
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Posted 09 March 2004 - 09:02 PM
I spoke with Fidelity and they acknowledged an issue with their OFX upgrade might be causing the OL-362 error. The OL-362 error also seems to be related to the OL-209 error they are seeing on Quicken for Windows. The tech support rep mentioned that a patch was going to be installed on March 15th and he hoped that would resolve the issue.
#6
sandbagger
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Posted 13 March 2004 - 08:02 AM
what?! you didn't follow instructions and "call Quicken support?"
try this - disable online access for ALL Fidelity accounts, then re-enable them. This worked for me. Just make sure you copy down the account info so you don't have to go hunting for it during setup.
the disable process can be a little confusing - you know the account is disabled by checking the account list after you finish. If the little blue ball is gone from the Fidelity accounts, you're good to go.
If anyone needs more detail on the steps, let me know.
try this - disable online access for ALL Fidelity accounts, then re-enable them. This worked for me. Just make sure you copy down the account info so you don't have to go hunting for it during setup.
the disable process can be a little confusing - you know the account is disabled by checking the account list after you finish. If the little blue ball is gone from the Fidelity accounts, you're good to go.
If anyone needs more detail on the steps, let me know.
#7
patience_virtue
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Posted 20 March 2004 - 08:46 AM
Thanks for this great suggestion. I too am having the errors with fidelity mentioned above. Can you please run through how to disable online access?
#8
sandbagger
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Posted 20 March 2004 - 12:40 PM
launch "quicken 2004 help" under the help menu and type "Canceling an online service". the first hit should be a match - follow the link to the help screen. follow ONLY THE FIRST 4 STEPS!
after step 4, do this:
- you should now be looking at the summay page. click the "direct connect" link.
- you should now be at the "choose service" window. UNCHECK the download box (I assume you are not paying bills here)
- you should get a warning dialogue - click OK. Do NOT contact Fidelity as this is only a temporary measure (you would do this if you were cancelling online services for some reason)
(this is where I lost it originally - there is no "save" as stated in the "help" procedure.)
- at this point nothing should be checked and you should only have one of the 3 buttons at the bottom active: "return to review." go ahead and click on it.
- the account review window should now show that the download is disabled. If so, you can select "continue' and then 'done.' As you can see, there is no "save" as the help suggests.
as a final check, go to the account list window and verify that the little blue ball is now gone next to the account you just edited.
Do this for all of your Fidelity accounts with download access.
I was then able to go back and re-enable online access and the error went away. I suggest doing it one at a time - verifying that the error is gone as you reactivate each account.
that's it. I don't guarantee anything here - I just know this worked for me. I've been using Panther since it shipped, and this problem just appeared. It's pretty obvious that Fidelity is having some issues, and in fact though I fixed this problem, I've been getting others on occasion. While I've noted that some of these issues may be showing up on the Windoze side, Fidelity does not have a good track record supporting the Mac. If this keeps up it just may be one of many factors that convinces me to move.
good luck!
after step 4, do this:
- you should now be looking at the summay page. click the "direct connect" link.
- you should now be at the "choose service" window. UNCHECK the download box (I assume you are not paying bills here)
- you should get a warning dialogue - click OK. Do NOT contact Fidelity as this is only a temporary measure (you would do this if you were cancelling online services for some reason)
(this is where I lost it originally - there is no "save" as stated in the "help" procedure.)
- at this point nothing should be checked and you should only have one of the 3 buttons at the bottom active: "return to review." go ahead and click on it.
- the account review window should now show that the download is disabled. If so, you can select "continue' and then 'done.' As you can see, there is no "save" as the help suggests.
as a final check, go to the account list window and verify that the little blue ball is now gone next to the account you just edited.
Do this for all of your Fidelity accounts with download access.
I was then able to go back and re-enable online access and the error went away. I suggest doing it one at a time - verifying that the error is gone as you reactivate each account.
that's it. I don't guarantee anything here - I just know this worked for me. I've been using Panther since it shipped, and this problem just appeared. It's pretty obvious that Fidelity is having some issues, and in fact though I fixed this problem, I've been getting others on occasion. While I've noted that some of these issues may be showing up on the Windoze side, Fidelity does not have a good track record supporting the Mac. If this keeps up it just may be one of many factors that convinces me to move.
good luck!
#9
Rquick
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Posted 23 March 2004 - 04:43 PM
Hi,
A knowledgeable tech at Fidelity helped me solve my OL-362 error. It turns out that you CAN'T put the "-" (dash) in the Fidelity account number anymore. I guess a software upgrade caused this to break. in the last 3-5 weeks.
The good news is that I can download again.
Rich
A knowledgeable tech at Fidelity helped me solve my OL-362 error. It turns out that you CAN'T put the "-" (dash) in the Fidelity account number anymore. I guess a software upgrade caused this to break. in the last 3-5 weeks.
The good news is that I can download again.
Rich
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