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Okay. I got my powerbook sent in for repairs on a broken fan. I got it back with dents and scratches. My main concern was how the corner was in an irregular shape. I sent it in again for manufacture damage. They said it would take 7-10 days to get it back. On the 7th day, I decided to check on the status of my powerbook. The repair/dispatch number I received was not found on the website. So i called applecare. After being on hold for 25 whole minutes, I was told it is still sitting in the STORE!!! Apparently, the store couldn't fix it so they were going to ship it off to the depot two days after. This would take another 7-10 days. They were going to send it in on monday ONLY because I called applecare and applecare called the store and set up a new dispatch number. If I hadn't called applecare, would my powerbook be sitting in the store for ump-teen days? Question is, should I get something as reimburstment? Shouldn't I have at least received a call that they were moving to "plan b"? I love macs, but Apple/Applecare is losing my trust... I'm pissed, but am I overreacting? Would like to know how you guys feel about this and what it is you guys would do in my situation (besides wait).
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Why does Apple Hate me?
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#2
MacCheetah3 
- Power User
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- Group: Members
- Posts: 6,645
- Joined: 02-April 01
Posted 14 August 2004 - 05:31 PM
Hi
While, I truly believe, that your case isn't so common it still gives me the shivers. Why? I'm about to send my Ti off to Apple for a SuperDrive replacement under AppleCare and while a lot of stories I've heard are good, I've heard some nightmares. That's why, I've taken documenting photos of my mint condition PowerBook and saving them in the unlikely case I need to use them.
I'd certainly discuss with someone on the "higher ups", in a professional manner, what Apple is willing to do about these two situations. While you enjoy their products and services regularly, these recent situations are causing you some grief and you'd like to know what/if Apple is willing to do in order to keep this customer a happy Apple customer.
MacCheetah3
Apple PowerBook G4 Titanium 1GHz, 1GB, 60GB, SuperDrive, Airport, Mac OS X, 20GB iPod (4G)
Debug Computer Services http://www.click2debug.com
While, I truly believe, that your case isn't so common it still gives me the shivers. Why? I'm about to send my Ti off to Apple for a SuperDrive replacement under AppleCare and while a lot of stories I've heard are good, I've heard some nightmares. That's why, I've taken documenting photos of my mint condition PowerBook and saving them in the unlikely case I need to use them.
I'd certainly discuss with someone on the "higher ups", in a professional manner, what Apple is willing to do about these two situations. While you enjoy their products and services regularly, these recent situations are causing you some grief and you'd like to know what/if Apple is willing to do in order to keep this customer a happy Apple customer.
MacCheetah3
Apple PowerBook G4 Titanium 1GHz, 1GB, 60GB, SuperDrive, Airport, Mac OS X, 20GB iPod (4G)
Debug Computer Services http://www.click2debug.com
#3
dougster
- Veteran
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- Group: Members
- Posts: 4,758
- Joined: 25-February 01
Posted 15 August 2004 - 04:36 PM
In reply to:
I've taken documenting photos of my mint condition PowerBook and saving them in the unlikely case I need to use them.
I've taken documenting photos of my mint condition PowerBook and saving them in the unlikely case I need to use them.
Good idea -MacCheetah and that should cover your tail if anything should go haywire with your PowerBook.
I've always had great success when AppleCare has had to come to the rescue, so its difficult for me to add .. what to do. There is one case where I had to wait 2xs as long for 17" ColorSync display repair...which I believe took almost 4 mths, and I just bit the bullet only because I had a backup.
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