[itrev82]

Hello-
All of the sudden I am getting the OL 332 Invalid User Id for Service Class (ESS) error message. I have spoken to the bank, and they said that I have everything correct and it is set up correctly on their end. Anyone have any advice on what else I can try. The bank wasnt too helpful....
Thank you

[machenry]

you need to clarify the details of your situation:
- what version Quicken? Mac OS?
- what specific financial institution is affected? if you download from more than one FI, are the others okay?
- how do you perform the download - using One Step Update? Scheduled Update? Download Transactions window?
- is your PIN stored in the PIN Vault or do you enter it manually?
- did this ever work? if so, when did it last download? when did it first fail? any changes to your Mac or Quicken data file in between?

[itrev82]

Thanks:
- Quicken 2004, Mac OS 10.3.5
- Utah Community Credit Union (that is the only institution that I download for)
- I usuall use the Download Transaction window, but none of them are working now
- I enter it manually, dont use the vault
- Yes it has worked for 5 months or so. No reason why it just stopped.
Thanks for any help

[machenry]

thanks for the additional detail, always helpful to include that in a post. the OL 332 usually means that the user id that is sent when you're connecting is not being recognized. to be sure that things are properly entered, try this:
- make a copy of your data file and work with the copy for the remaining steps;
- disable online access for Utah Community Credit Union - you'll get some "are you sure" messages, go ahead;
- now, re-enable the account for online access - this will require you to go through the setup assistant, pick your FI again, and re-enter your user id;
- try downloading transactions again, hopefully this will resolve the issue;
- if this didn't work, create a brand-new data file and create a test account for Utah CCU. Enable it for online access and see if download then works. If it does, there might be something going on with your original data file...

[itrev82]

Good advice, but still unsuccessful. I tried todisable online access and it said are you sure, and when I hit Yes... the buttons were grayed out. So I couldnt continue. So I closed the window, yet online access was still enabled. So I hit Yes to disable, but it wont save the disabled status cause I cannot move forward from that screen.
I also tried to create a new file, but it is still not working. There is one other question I have about this. When the error comes up, it shows my user Id as 009999999 (not my actual id, but with extra zeroes) But when I go into the settings, it is correct, just the 9999999. But after a download attempt, the error shows up with extra zeroes.
Sorry I am not explaining very well...

[machenry]

try this as a workaround to what you're reporting [thanks to Intuit!] - this is an issue specific to Quicken 2004:
1)From the account list, select the account and click on Edit
2)In the Edit Account window, hold down the Option key and select Edit Online Access
3)In the Enable Online Access window, enter a value other than the original Customer ID in the Customer ID field. (Note: Not all combinations for Customer ID have been tested).
4)Select Save
5)Follow steps 1-3 again but this time, enter the original Customer ID value in the Customer ID field.
6)Select Save.

[klondike]

How did it turn out? I'm also having this problem with U.S. Bank. I signed up with their direct access, couldn't connect. I already contacted their tech support and had them reset my password twice but still no go!

[CSinSD]

The workaround of changing my Customer ID and re-entering worked as advertised!! I am also using Quicken 2004 for the Mac. The only information I could find on Quicken.com for error OL-332 boiled down to "contact your financial institution". My credit union was advising me to "contact Quicken". Needless to say, I was highly frustrated. However, this forum made my day. Thanks!

[macchaz]

Worked for me as well. Thank you so much!

[crplehn]

This worked well for me when I downloaded acct information. I was greatful since I have tried to fix this problem despite about 6 hours of time. I then tried to pay a bill. I did a test payment that worked. I then tried to pay additional bills and the process started all over again. Any suggestions?
chuck

[hakunamatita]

Worked for me as well! Here's some add'l info:
My bank had me try this previously to no avail. I had tried this and other things more than once along the way with no success. I think that what was happening is that I was being locked out from time to time and when I finally happened upon the fix, it would not work since I was locked out. I tried this solution today before doing anything else and it worked!
Still more info I've gleaned from solving this problem:
#1 Make sure you have entered your ID and password correctly. Note: Online banking access in Quicken will generally require different customer ID and PIN numbers than the ones used to access Web banking services at your financial institutions Web site. When you receive this separate customer ID and PIN from your financial institution via an online banking enrollment package/registration, you can successfully enable online banking services in Quicken.
Important: An extra or misplaced dash, period, or other character in the ID field will be enough to cause this error. Also, the ID you are using may be correct but the PIN you are entering is incorrect or in the wrong format (see #2 below). Both the customer ID and PIN fields can (depending on the financial institution) support alpha and numeric characters. Be aware that some financial institutions will lock you out if a predetermined number of unsuccessful attempts occur in a specific period of time (for example: 4 attempts within 15 minutes to 1 hour). Exercise caution. Once locked out, you will generally have to call your bank to get your PIN reset.
#2 Make sure the ID and Password are being entered lowercase. Passwords and IDs must be lowercase.
#3 Make sure that you are not locked out of account. {Call your bank and ask them to reset}
#4 After checking #1, #2, #3 then Disable and Re-enable the account from within Quicken {see machenry's post}.
#5 If this does not work, then after a few deep breaths, go find something else to do!

[MacSlacker]

Hi there,
There is another possibility: The bank may not have enabled support for Mac clients to connect. I've compiled what information I know of here, in the hopes that it may prove useful to others with similar troubles. After much investigation, and after working with Intuit (makers of Quicken) technical support, the following information would seem applicable--you'd want to pass this on to your bank's IT department if at all possible, as only they would be able to resolve it.
The OL-332 error I was getting referenced additional information from the bank, as follows:
Invalid User ID [QMOFX] for Service Class [(my account number)]

Based on this error message (specifically, the QMOFX portion of same), an OFX server configuration issue on the bank's end would seem to apply as the server may simply not have had support for Quicken for Mac enabled at all, or if it has been enabled for previous versions, the APPID and/or APPVER server settings on the bank's Quicken server(s) may need to be updated for Quicken for Mac. Proper APPID and APPVER settings for recent versions of Quicken for Mac (including Quicken 2006 for Mac) can be found at http://fi.intuit.com...echRelNotes.doc.

An additional cause of difficulty may be involved if the bank's Quicken support is designed around version 2.0 of the OFX specification, which Intuit notes is supported only by Quicken 2003 (and up) for Windows. To maintain compatibility with both Windows and Mac clients, Intuit recommends banks conform to the OFX 1.0.2 standard, http://fi.intuit.com...ementation/testofx.cfm.
I hope this helps!
Best wishes,
MacSlacker