[JungleMac]

Urgently need your help on this weird problem:
I had no problems whatsoever connecting to my Dial-Up ISP from my PowerBook (Ti G4, 800 MHz, 512 MB RAM, OS X 10.4.4) using the internal modem, until suddenly, last week, it can no longer go through the authentication stage. It does the handshake and all but I get authentication failure.
The ISP says nothing has changed at their end, in fact, I can log-in just fine from a "Windoze" PC or if I boot the PowerBook in OS 9.2 and connect.
I haven't changed anything on my machine, as a matter of fact I can connect to other ISPs using the same settings.
I don't recall doing any changes to my machine.
In an attempt to fix this, I deleted the configuration in the Network Preferences Pane and re-created a new one. No luck
I desperately need to connect to the net from My Powerbook and... changing ISPs is not an option.
Your help is much appreciated.
Thanks

[Nobody]

I'm assuming you have the ISP internet software installed in OS 9.
What you need to do is to fill in the blanks in the PPP pane
for the Internal Modem setting at the Show button.
The data you need are:
[*]Account Name
[*]Password
[*]Phone Number

[*]Service Provider and alternate telephone number are optional

You could get these data from OS 9 network settings when you're
setting up manually. It could be even easier by asking your ISP the
OS X internet software for you Mac.
The other option in the Netrwork preferences you need to check
is the Network Port Configurations from the Show button.
Choose the Network Port Configurations from list of options and
select the Internal Modem option from the option list of
Port Configurations. It is selected by a click in the checkbox for
each port options. What you also need to do is click and drag
the Internal Modem option to the top of the list. You also
could uncheck the other ports if those have checkmarks.

[JungleMac]

Thanks Tekman.
I am very aware of the settings you mentionned. The connection was set-up correctly and working just fine when it suddenly stopped being able to Authenticate (it goes dorrectly through the handshake and connecting procedure, it simply doesn't do the authentication correctly)
The problem is that the ISP says that, since it works on PC and MAcOS9, they refuse to admit to anything on their side.
At the same time, using the same Network Settings and just changing username, password and phone number to dial a different ISP, the set-up works just fine.
Is there a way to restore the system, What I have is the first DVD OS 10.4 and the subsequent combo upgrades to 10.4.4 I am afraid to embark on it coz where I am, there aren't too many Apple users and Tecchies (West Africa) and I rely on my Powrbook for ALL my Data (Work and Personal)
Thanks anyway for your input.
Regards.

[Nobody]

I don't see why you need to restore the system. There are probably a few more options you have to check. Like there is a checkbox with Save Password below the ISP data. This somewhat is self explanatory and does show in the PPP pane. This could be the problem causing the confusion.There is the PPP Options button you need to click on to manage the sessions in the internet. There are the Session Options and Advanced Options window. I would just check all the checkboxes in the Session Options and opt for whatever in the data boxes. In the Advanced Options, you just check the first two options. If those options weren't already checked by default in Sessions and Advanced options. When you get your broadband connection, that is DSL or cable, the "Automatically connect when needed" option in Session Options need to be uncheck or else the internal modem would launch everytime the Mac is turned on, probably wasting CPU time by beachballing. In the TCP/IP pane, I believe you don't have to worry about entering data there. Once your network is connected to your ISP it is filled by your ISP. In the Modem pane, you would opt for the Sound option off. This keeps from hearing the modem dialing up your ISP and can be annoying when someone is like trying to get some sleep, you get the idea. The other two are Connection and Country settings. Show connection or no show. Country setting is probably set by default as well as the other options above Dialing option. You don't want to mess with those default settings. You could also choose Show modem status in the menu bar option by clicking in the checkbox next to it. You can choose to connect from there. Now, you lock it and launch Internet Connect if you want and connect from there. That is if you keep it in the Dock. You can get Internet Connect from the Applications window from the Go menu in the Finder menu bar.
It is not too difficult manually setting up your Network preferences or Network. I think that should fix it. I would not even try to restore my Mac because there was no conncetion. It is all in the Network preferences. The problem is solved by inputing the correct data in the Network preferences and nothing else.

[JungleMac]

Thanks Again.
Some of the things you mentionned were never available in my connections (neither in Network Preferences nor in Internet Connect)
However, the system is working just fine and suddenly decided to stop. The PPP is set correctly with "Use TCP Header Compression" and "Send Echo Packets" both checked. The Remember Password is also checked.
The TCP/IP is set on "PPP"
The Modem is set to "Enable Error Correction and Compression in Modem" and I have also tried all of "Apple Internal Modem V.32, V.34, V.90 and V.92"
None of them worked.
Now regarding the other "advanced" stuff... none of that is an option on my system. Also the "Country" thing is not something on my Mac (I wish it was though to facilitate dialing)
Thanks again for your patience.

[Nobody]

In reply to:

---

The Modem is set to "Enable Error Correction and Compression in Modem" and I have also tried all of "Apple Internal Modem V.32, V.34, V.90 and V.92"

---

You can find the type of modem in your Powerbook by looking in the System Profiler. You find the System Profiler in the Finder window.

[*]Click the Finder icon in the Dock
[*]Click on Aplications item at left column
[*]Click Utilities folder
[*]Click on System Profiler
[*]Click on arrow next to Network to point downward
[*]Click on Modems
[/list]
Once in the modem pane on the right, check the Modulation info. It is most likely a V.92 type modulation.This would show the type of modem installed in your Powerbook. You use this this info to set the modem in the Network window preferences. You should not have to change this setting in the first place. It is set originally for the modem already installed.
In the Country setting this sets the Time and synchs the clock in the menu bar to where you live and nothing else. If you click on the Change button next to the Country setting in the Modem pane at Network window, a map appears, click in the map about where you live in Africa, doing this brings up the time zone you"re at. Use the back arrow to return to the Modem pane. The clock is now synch everytime you connect to the internet.
I'm glad to hear your Mac is connecting to the internet.

[805mollybea]

I KNOW I HAVE RECEIVED SIMILAR PROBLEMS. I TOO THOUGHT MY COMPUTER HAD PROBLEMS UNTIL I FIGURED OUT THAT MY INTERNET PROVIDER WAS THE PROBLEM. THEN I ALSO FOUND A FOLDER WITH THEIR INFORMATION AND THEY DOWNSIZED MY SPEED CONNECTION (WHICH I PAID FOR ON TIME), THEY GAVE ME PROBLEMS REGARDING MY MAIL,WHICH I STILL DO. ( WOULD NOT LET ME SEND OR RECEIVE FOR THE FIRST MONTH. AND JUST THIS PAST MONTH (BILL PAID ON TIME), THEY TURNED OFF MY CONNECTION AND WHEN I PHONED, THE GUY STATED DO YOU HAVE A ROUTER. HE STATED HE COULDN'T SEND ANYONE OUTAT THAT TIME AND I WOULD HAVE TO CALL BACK-HOW WEIRD. I HUNG UP ON HIM. THEN OUT OF THE BLUE THERE WAS A COMPANY TRUCK DOWN THE STREET NEAR THE CHURCH SO I SPOKE TO THE GUY AND HE MADE A DODGE OVER PUNCHED IN SOME ADDRESS AND WALA, I WAS CONNECTED AGAIN. I DO KNOW FROM PAST EXPERIENCES, SOME DO NOT LIKE MAC PEOPLE. THEY STILL WILL NOT LET ME EMAIL THROUGH THEM LIKE NOW I GET REFUSED. SO POO ON THEM AND I STAY WITH MAC MAIL ALWAYS. AND MY MAIL COMMING FROM THEM TAKES A VERY LONG TIME AND I DID NOTICE THEY ARE NOT PROPERLY GIVING ME THE SPEED I AM PAYING FOR. SADDEN YES BUT SO BE IT. /forums/ubbthreads/images/graemlins/frown.gif. WHAT WE REALLY NEED FOR MAC PEOPLE, IS A INTERNET PROVIDER FOR OUR OWN PEOPLE BY MAC. SO COOL. DON'T YOU THINK. /forums/ubbthreads/images/graemlins/cool.gif. MAC IS THE BEST AND''THEY KNOW IT''. /forums/ubbthreads/images/graemlins/grin.gif