[seltzer]

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Because when the fan was running, it sounded much like someone had poured a bunch of wet cement into the fan casing, and the fan was churning through it with a grinding, squeaking, terribly loud noise.
That's why I got a new computer /forums/ubbthreads/images/graemlins/smile.gif
-rob.

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Uh, Rob, you don't suppose you got a new computer partly because of who you are and where you work? No discount here, but what you're describing is just what one would expect from a bad fan bearing. I could certainly understand Apple may have had concern for damage already done to the processor (and/or other parts) due to overheating because of the malfunctioning fan. But my past experience has been that Apple will default to repairing a malfunctioning unit before replacing it. Not that I object to you or anyone getting a new machine. Actually, when one has a machine that is pretty new and doing bad things, I think a new machine is the better way to go.

[griffman]

"Uh, Rob, you don't suppose you got a new computer partly because of who you are and where you work?"
Not at all -- the Apple Store in the mall has no idea who I am. I use my home email address, and I was dealing with the Apple Genius at the bar area, right next to a couple of other customers. There was no discussion about me, my background, or anything else -- and this was a machine purchased with my own money, not Macworld's.
"No discount here, but what you're describing is just what one would expect from a bad fan bearing."
I imagine that's exactly what it was. Remember I only had the bad machine for a day, so I was well within the return period. That's why they were willing to swap it, not because of my employer. Whenever possible, I make no mention of who I work for when buying Mac stuff, as I want a typical customer experience.
-rob.

[Dan Frakes]

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I make no mention of who I work for when buying Mac stuff, as I want a typical customer experience.

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Same here. Whenever I have to call AppleCare or visit a Genius Bar to get a product repaired, I make every effort to conceal my identity as a Macworld editor. I want the same experience any Macworld reader would get.

[pubb]

Apple's stated policy is that if a machine PURCHASED DIRECTLY FROM APPLE (e.g. web, phone, retail) suffers a hardware failure in the first 30 days since the purchase, you can swap it out for a new one or get it repaired. If you choose to get it repaired, its yours, even if there's another hardware failure.
Note that AppleCare has to diagnose it as a hardware problem. Microsoft Office repeatedly crashing or getting the odd kernel panic because you put in 3rd party RAM doesn't count.
pubb

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So they gave you a new MacBookPro just because the fan was faulty? I would have thought they would have just replaced the fan

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