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A Mail / E-Mail Question

#1 User is offline   Philmco Icon

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Posted 04 May 2007 - 09:02 PM

Hoping there's an easy solution to this minor nuisance: While using my powerbook away from home, I'm able to receive e-mail as usual, via "Mail," but if I want to reply or send mail, I'm forced to use webmail as "Mail" gives me an alert that reads, "Unable to send message using the server..." Is this an ISP issue or is there a preference I can use to fix this??
Any help would be much appreciated.
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#2 User is online   macnuke Icon

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Posted 04 May 2007 - 11:48 PM

it may be the local ISP issue that blocks so people can't spam.
if your outgoing works just fine from your home, then it should work anywhere the local ISP lets you.
in otherwords, you just might have to be on your own ISP for your ISP to let you do that.
who is it?
I know my ISP ( CamTel ) which is the only dog in mt part of the country, will not let Mail send thru it if I am on a different ISP.
so I have a .mac account.. which works anywhere and I use it as my primary.
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#3 User is offline   moose_n_squirrel Icon

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Posted 05 May 2007 - 01:09 AM

Contact your ISP. Mine requires using a specific outgoing port and user authentication, and if I do what they say I can send mail from anywhere.
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#4 User is offline   albloom Icon

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Posted 05 May 2007 - 06:04 AM

Phil, are you using the same ISP on the road as at home? It appears not.
You must direct the SMTP (outgoing) mail server to the ISP you're
connecting to. And to your e-mail address on that on-the-road
ISP. You can have respondents see your "home base" e-mail ID
via the "reply to" entry.
But I've guessed wrong before.
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#5 User is offline   Jmike_MW Icon

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Posted 05 May 2007 - 08:32 AM

Out going mail works for me if I set up Sending Mail via SMTPAUTH. ( smtpauth. ISP NAMe. net ) check with your ISP i am guessing they have a port setting to do just what you need. Your ISP may even have on line instructions for doing this.
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#6 User is offline   Philmco Icon

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Posted 05 May 2007 - 01:40 PM

Thanks all for the tips... I will investigate further. Just for clarity sake, the problem is when I travel and am on different ISPS, such as whatever carrier serves a given hotel. (the home ISP is earthlink via comcast) I'm ultimately going to sign up for mac.com, but I would like to find an interim solution.
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#7 User is online   macnuke Icon

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Posted 05 May 2007 - 08:15 PM

you your email domain is mail.earthlink, I would say it should work most anywhere as earthlink has ties to most cable/local ISPs.
if you are using the comcast, leaving their service area and entering thru a different providers connection may be your prob.
I would defintely talk to the local IT at your ISP and see if you need different settings for travel.
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#8 User is offline   Jmike_MW Icon

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Posted 05 May 2007 - 10:58 PM

Earthlink is my ISP service provider too so I know that it does work to send mail outside my home connection. On Earthlink Web site Support there are links that show how to set up your mail accounts for sending mail when connected on a remote connection away from home.
Thats where I learned how to do it. I am remote right now sending earthlink email.
using either Mail or entourage.
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#9 User is offline   Skybolt Icon

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Posted 09 May 2007 - 09:33 AM

I have the same issue, and solved it by having a gmail account and sending from that from within the mail app. Works like a charm!
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#10 User is offline   Philmco Icon

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Posted 09 May 2007 - 07:28 PM

Thanks all for the help. The Gmail solution is the quickest, most painless "on location" fix for now.
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