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16 Replies Last post: Jun 29, 2003 12:40 PM by kworley   1 2 Previous Next
Click to view Velvet_Jones's profile New Member 56 posts since
Jan 30, 2001
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Jun 8, 2003 8:44 PM

Earthlink DSL (PPPoE) and Airport?

I just got my Earthlink DSL service, which works great if I plug the ADSL modem directly into my PowerMac. However, I've got two laptops that I'd like to use at the same time, wirelessly.

I've configed my Airport Base Station properly and I've changed the ADSL modem from router to bridge, per the instructions I found on DSL Reports, but my ABS just doesn't want to connect. When I check its connection status it says, "Looking for PPPoE host"... and yes, I have inputted my PPPoE login correctly. What am I missing?

Any ideas?
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Click to view SavageRider's profile New Member 117 posts since
Mar 21, 2002
1. Jun 9, 2003 5:02 AM in response to: Velvet_Jones
Re: Earthlink DSL (PPPoE) and Airport?
Do you have a cable modem and router, or just the cable modem?
Click to view car1son's profile Enthusiast 1,349 posts since
Aug 30, 2001
3. Jun 9, 2003 8:07 AM in response to: Velvet_Jones
Re: Earthlink DSL (PPPoE) and Airport?
I have Earthlink DSL set up with a Snow (Dual Ethernet) Airport base Station, but not the UHP modem. Is that Earthink's "home networking" option?

When you connect directly to the UHP DSL modem with your laptop, is the UHP modem still set to Bridged and you are using PPPoE in the laptop's network config? That would be the test that the UHP is really acting as a bridge.

Your other try could be to re-enable PPPoE and NAT on the UHP modem and just use the Airport as a bridge. (In the Airport Admin Utility, change PPPoE to Ethernet on the Internet tab and uncheck Distribute IP Addresses option on the Network tab).

Click to view SavageRider's profile New Member 117 posts since
Mar 21, 2002
4. Jun 9, 2003 12:34 PM in response to: Velvet_Jones
Re: Earthlink DSL (PPPoE) and Airport?
I've got my setup as Cable Modem > Router Hub > Airport Extreme. Have you tried it that way.
Click to view Nobody's profile New Member 58,347 posts since
Oct 18, 2007
8. Jun 13, 2003 9:39 AM in response to: Velvet_Jones
Re: Earthlink DSL (PPPoE) and Airport?
Did any of you other Earthlink customers receive the following email from Earthlink?

-------------------------------------------------------------------------------------------

"Dear EarthLink DSL Subscriber,

We are making changes to our network, beginning
June 24, 2003, after which you will no longer be able
to connect multiple computers to the Internet with a
single DSL connection, as you may have done in the past.

We apologize for any inconvenience this network
change may cause you.

The Terms and Conditions of your EarthLink DSL
service only allow for one computer to use your
EarthLink DSL connection at a time.

If you would like to use your DSL connection on multiple
computers at the same time, please check out
EarthLink Home Networking, which will allow all the
computers in your home access to the Internet at the
same time for one low price of $9.95 per month on top
of your regular DSL monthly fees:

http://www.earthlink.net/home/broadband/homenetwork/

If you have any questions about this policy, or about home
networking in general, please don't hesitate to let us
know. You'll find help in a hurry at the EarthLink Support
Center:

http://support.earthlink.net

Click on "Contact Us By Live Chat" to trade helpful, real-
time messages with a friendly Live Chat representative.
Or to send us an email, click on "Contact Us By Email."

Your business is important to us, and we work hard to
give you the best possible service.

Thank you for choosing EarthLink.

Sincerely,

The EarthLink High Speed Internet Service Team

-------------------------------------------------------------------------------------------

I called the tech support number and started asking questions. The guy I spoke with was nice but seemed to be unaware of the above policy change. In informed him that I wouldn't mind pay them an extra $9.95 a month for a home networking solution, but not at the expense of having to drop back to OS 9.2.2 to do it. Apparently the gateway equipment they are using for their home networking still does not support OS X. I have a feeling that this will affect many Mac Earthlink users.
Click to view Nobody's profile New Member 58,347 posts since
Oct 18, 2007
10. Jun 16, 2003 6:21 AM in response to: Velvet_Jones
Re: Earthlink DSL (PPPoE) and Airport?
I posted this same email on the Apple support discussion site. A guy responded as follows:

I cannot believe that you will have a problem if you use a router of your own. You should not need any software from EarthLink to make an OS X box work behind a router and DSL modem.

I asked...

What do you think they may be saying? Are they speaking to someone who has a DSL modem with an ethernet hub on the other side that is tied to two PCs rather than a router? Your thoughts...

He responded...

Are they speaking to someone who has a DSL modem with an ethernet hub on the other side that is tied to two PCs rather than a router?

I guess if the first thing after DSL modem is a router, there won't be a problem.
The first thing that I have after the DSL modem is an AirPort Base Station. We'll see what happens in the June 24th.
Click to view car1son's profile Enthusiast 1,349 posts since
Aug 30, 2001
12. Jun 16, 2003 8:56 AM in response to: Velvet_Jones
Re: Earthlink DSL (PPPoE) and Airport?
Unfortunately, one of the things missing in the Airport base Station is MAC cloning (the ability to tell the router to set its apparent MAC address to another value - e.g., the same as one of your Macintoshes). Since I like to swap between using the Airport and docking directly (for the higher throughput and to get rid of the firewall/NAT easily), if my Earthlink connection was using MAC authentication I'd probably dust off my LinkSys BEFW11S4 router (which supports MAC cloning.)

(Aside: Apple uses the term "Ethernet Address" for what the Ethernet industry calls the "MAC address" (Media Access Layer), possibily in the hope of avoiding confusion with the truncated name of their computer brand. The Apple System Profiler will tell you the 12-hex-digit Ethernet address(es) of your Macintosh. The Airport Admin Utility will tell you the Ethernet address it presents to the DSL modem as "Ethernet (WAN):")
Click to view Nobody's profile New Member 58,347 posts since
Oct 18, 2007
13. Jun 16, 2003 2:36 PM in response to: car1son
Re: Earthlink DSL (PPPoE) and Airport?
Car1son,

OK, Thanks for the info about MAC addresses. I checked and my AirPort base is different address from the iMac. The thing that is puzzling to me is why neither you nor Velvet got this email. I've been an Earthlink customer for about a month now. I wonder if this is their way of strong-arming an Earthlink newbe into getting their Home Networking "solution". Problem is, their solution won't work with Mac OS X.
Click to view car1son's profile Enthusiast 1,349 posts since
Aug 30, 2001
14. Jun 16, 2003 3:11 PM in response to: Nobody
Re: Earthlink DSL (PPPoE) and Airport?
KrecJ -
It's expected your Airport and iMac will have different Ethernet/MAC addresses. The datacom industry has gone to some effort to ensure that all Ethernet addresses everywhere are unique. (The exceptions are a few specialty devices specifically made to "clone" or "spoof" an address - generally for such things as routers (e.g. my LinkSys), test equipment and spy agencies.

It's not terribly common in DSL, more so in Cable broadband because of the nature of the wiring, for the Ethernet/MAC address to be locked to the account. "MAC Authentication"

As to me not getting the same eMail - well, first all DSL is local. There really is no Earthlink DSL monolith, just a patchwork of local DSL hubs and spokes from various providers. My services runs through Qwest and Covad (in fact, if I look up my assigned IP address at ARIN, it always shows as belonging to Covad. (For still more variety, the Earthlink backbone I'm fed into is actually part of the old MindSpring network Earthlink acquired five years ago - a topological anomaly that at least once a year causes someone at Earthlink to turn something off that's still needed to keep me connected - but that's just my problem!)

(If you visit DSL Reports and feed in your ZIP code you might find out more about your specific network. Presumably BellSouth is involved, at least with the wires.)

Finally, it's very hard to guess exactly what Earthlink's eMail to you is saying. It's possible they have previously allowed you to allocate more than one IP address from their hub and are now taking that away; in that case, they are perhaps just telling you that you need a Router where before you didn't (but of course they wouldn't point you at any specific router solution except the one they sell.) Or, they might be switching to MAC authentication (in which case you can just have them use the Ethernet/MAC address of your Airport (WAN) port.

It is theoretically possible that ISPs could detect the use of Routers and NATs running more than one computer and block it to force customers to purchase solutions from them, but to the best of my knowledge none in the US has done so. (I'm sure every time they look at LinkSys's sales figures they drool and think about it, though.)