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6 Replies Last post: Jan 27, 2005 8:14 AM by archimed  
Click to view nuoptik's profile New Member 12 posts since
Jun 5, 2001
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Jan 11, 2005 7:47 PM

new iBook G4 wireless reception issues....

Hi. My mom just got herself a new iBook G4 12" to replace her Clamshell 366 that up and died on her. They've got a wireless network set up at their house consisting of a Bufallo 802.11b AirStation with an external antenna to boost the signal. Anywho, she got pretty good reception in all parts of the house with the old clamshell, but with this new iBook she's getting pretty bad reception. All searches on Apple have only given me suggestions to play around with the base station, but nothing to combat reception in the iBook itself. When i was last home i had a PowerBook G4 on the wireless network with the same Airport Extreme card and it was working just fine, so it's not a 802.11b/802.11g issue, since that worked fine. Is the reception on a 12" iBook just alot worse that a 15" PB or an old clamshell iBook?? or is there something up with the iBook's internal antenna (or antenna connection)?

(BTW, the clamshell still works enough for my dad to have determined that there is nothing wrong or different with the quality of the wireless network. the clamshell still picks up good reception sitting right next to the ibook. this is definitly only a problem with the ibook itself and its airport extreme card.)

Any help you guys and gals could give me would be helpful since i'm trying to troubleshoot this from 6,000 miles away.

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Click to view dcpics's profile Enthusiast 877 posts since
Feb 6, 2004
1. Jan 12, 2005 2:51 PM in response to: nuoptik
Re: new iBook G4 wireless reception issues....
Reception with newer PBs and iBooks have been complaints I've heard.

Usually it is that with the Ti PBs that the reception would be full bars while on a newer AL PB the fan displays a weaker signal.

It may be worth checking the antennae on the iBook's Airport card.

Heck, at home on an AL PB sometimes when sitting about 10 feet from the wireless router with only a coffee table in the way I don't get a full signal strength.
Click to view arkman's profile Member 534 posts since
Jun 20, 2001
2. Jan 12, 2005 5:39 PM in response to: dcpics
Re: new iBook G4 wireless reception issues....
I have an 800 -14 in ibook with Airport with great reception. The Airport extreme base station does not have a modem so it doesnt have an arial extension. I live in a large colonial with the base station on the second floor in the front of the house and the ibook on the first floor in the back. I can walk outside at least 50 feet and still get on the internet and access my laser printer.

I agree with a previous writer that I would check the antenna in the ibook. It could be defective or miss aligned.

Click to view dcpics's profile Enthusiast 877 posts since
Feb 6, 2004
3. Jan 13, 2005 5:25 AM in response to: arkman
Re: new iBook G4 wireless reception issues....
in my post I do say sometimes. Usually I get a full strength signal all through my house. But is is confusing why, on occasion, I sit right by the router and don't get a full signal.

I've had a friend report the same thing. His old PB was fine in his house, but his new one does not always give him a strong signal.
Click to view releck97's profile New Member 1 posts since
Jan 20, 2005
4. Jan 20, 2005 7:27 PM in response to: dcpics
Re: new iBook G4 wireless reception issues....
I'm sorry I have bad news...Many ibook owners have had the same problem. Here's what's going on:

after much looking through various boards, I've diagnosed the problem as a pinched antenna wire in the hinge...a very common problem (and poor design) on ibooks. Typically, this is what happens: When you move the screen all the way away, it cuts out. Move it a bit back towards you, and it comes back on. The strength of the signal even varies according to how far back the screen is.
Here's a quote from another board: "The problem is in the iBook Hinge... The antennas are located on either side of the screen, and because the airport card is inside the main body of the computer, the cable runs through the hinge (duh...)."

I got off the phone with Apple tech support a short time ago. Estimated cost for repair of pinched antenna wire: $330.00!!!!!

This is a widespread problem. if it hasn't happened to your ibook yet, give it time....

In order to get Apple to publicly acknowledge that this is a design flaw (they are fully aware of the problem). Ibook owners need to barrage them with complaints. You can call apple tech support and lodge a complaint (1-800-275-2273) and/or write them at the following address:

Apple Computer Inc.
Attn: Customer Care
1 Infinite Loop
Cupertino, CA 95014

This needs to reach the same level as the failed logic boards. Please feel free to pass the contact info around as you see fit, however, be nice to apple...
Click to view nelson92's profile Member 354 posts since
Sep 30, 2003
5. Jan 21, 2005 12:20 PM in response to: nuoptik
Re: new iBook G4 wireless reception issues....
Since changing from a 12" G3 with Airport card to a 12" G4 with Airport Extreme card reception from the base station on the G4 is not as good. Something to do with the AE card's greater bandwith but weaker signal. It's worth checking that the antenna on your G4's Airport card is pushed right home.
Click to view archimed's profile New Member 1 posts since
Jan 27, 2005
6. Jan 27, 2005 8:14 AM in response to: nuoptik
Re: new iBook G4 wireless reception issues....
Have you tried lifting off the keyboard and checking the connection between the antenna and the airport extreme card? This topic has come up TONS of times on the official Apple iBook forums, and 99% of the time it was a loose connection. You REALLY have to 'gently force' the connection cap to snap into the airport. I was too gentle doing it, and even though it 'clicked' it was only 1/3 attached. After having a couple days of horrible reception, I checked the boards and saw someone's post about it. Sure enough, I forced the connector harder, and it snapped in 2/3 deeper.

Just a thought. Give it a shot if you already haven't.