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13 Replies Last post: Aug 13, 2007 10:20 PM by smax013

imageininc

3 posts since
Jul 4, 2007

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Jul 4, 2007 10:49 AM

itunes won't open

I downloaded the new verson of itunes 7.3 and the program will not open. I'm running a iMac G5 PowerPC (20")... I have the 10.4.10 OS. I've downloaded a combo update, restarted my computer, trashed & re-downloaded itunes several times, but it will not open??? I have also run disk utility and everything seems to be in check.  Can anyone help me out!?!

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retcynm

201 posts since
Jun 19, 2001

1. Jul 4, 2007 11:09 AM

in response to: imageininc

Re: itunes won't open

If you haven't done so already, I would suggest going tho the Accounts pane of System Preferences and creating a new user. Log in as that user and see if iTunes will launch from there. The results of this would help to narrow down at just what level of the OS that the problem resides.

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imageininc

3 posts since
Jul 4, 2007

2. Jul 4, 2007 4:58 PM

in response to: retcynm

Re: itunes won't open

I added a new user and itunes works... Now how do I get it to work on my existing user account???

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retcynm

201 posts since
Jun 19, 2001

3. Jul 5, 2007 11:57 AM

in response to: imageininc

Re: itunes won't open

Since iTunes opened in the new user's account, that let's us know that the problem most likely lies somewhere in your user account, possibly an iTunes preference file in your ~/Library/Preferences folder.

First off though, can you more specifically describe what you mean when you say that iTunes won't open. Are you clicking on the iTunes icon in the Dock? Are you clicking on the iTunes icon in the /Applications directory? When you do click on the icon, what does happen (does the doc icon bounce, is there an alert of some kind)? When you state that you downloaded iTunes 7.3, did you do that through Apple Software Update, or did yo download it from the Apple Web site.

More information is better.

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soitgoes

1 posts since
Jul 6, 2007

4. Jul 7, 2007 12:01 PM

in response to: imageininc

Re: itunes won't open

Hey there,

I was having the same problem. I searched the Apple support site and found one person had offered up the following advice: Set Shapeshifter to the default OS X theme, logout, login, start iTunes. For me, problem solved. I was then able to set a modified theme once again without 'breaking' iTunes.

So, if you've been using Shapeshifter this might help. If not, sorry, but I am of no help.

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johnhadden

45 posts since
Mar 23, 2001

5. Jul 7, 2007 1:21 PM

in response to: soitgoes

Re: itunes won't open

Thanks for the Shapeshifter tip--it worked perfectly for me on my Black Mac Book (OSX 10.4.10) and iTunes 7.3.

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odin

1 posts since
Jul 27, 2007

6. Jul 27, 2007 5:54 PM

in response to: soitgoes

Re: itunes won't open

Actually with shapeshifter I found that all you have to do is reset the aqua theme and viola. No need to log out and back in for me. Thanks for the tip though!

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colbertrox

1 posts since
Aug 10, 2007

7. Aug 10, 2007 1:41 PM

in response to: odin

Re: itunes won't open

I am having a similar problem, except that itunes, safari, ichat, Apple Mail, and widgets all wont open. I also can't get access to shapeshifter in system prefs! I think it may be a virus, but I'm not sure. I really need help!

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lady_bug_428

3 posts since
Aug 11, 2007

8. Aug 11, 2007 5:19 PM

in response to: colbertrox

Re: itunes won't open

My iTunes stopped working about a week after I received my new iMac computer (and of course they release a new one now, a whole 6 weeks after I bought mine, and 2 days after I got mine they had the free iPod deal, but that's another story...) and I have tried redownloading iTunes, downloaded all the upgrades for iTunes and OS X, rebooted I don't know how many times and I do not have shapeshifter or whatever it's called. How do I fix it???

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dougster

4,150 posts since
Feb 25, 2001

9. Aug 12, 2007 3:18 PM

in response to: lady_bug_428

Re: itunes won't open

-Hi,

Quote:<hr />
My iTunes stopped working about a week after I received my new iMac computer

<hr />

Not sure what you mean about iTunes not working. Do you mean it won't launch or just certain features like the videos won't play? More info would help.
The fix at this end for NO trailer videos w/in iTunes and also Apple's web site video ads was placing QT app and prefs in the trash and download and reinstall QT v7.2.

-doug

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lady_bug_428

3 posts since
Aug 11, 2007

10. Aug 13, 2007 6:05 AM

in response to: dougster

Re: itunes won't open

iTunes will open, and sometimes will actually show me the front page of the store, then the wheel just keeps turning. I always end up having to force quit. Somehow, yesterday, though, I finally did get access to my music, so maybe it's just worked itself out, I hope!!

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alleta

1 posts since
Aug 13, 2007

11. Aug 13, 2007 7:22 PM

in response to: retcynm

Re: itunes won't open

I am having the same problem. I created a new account, and iTunes opens. In the original account, when I click on the icon, iTunes opens, I see the library, and within 30 seconds the spinning disc appears. The only way to get out is to do a hard shutdown.
I downloaded the iTunes upgrade originally as an automatic updated. Subsequently, I downloaded the updated from Apple.com.
Any suggestions as to how to get iTunes to work in the original account?

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lady_bug_428

3 posts since
Aug 11, 2007

12. Aug 13, 2007 7:53 PM

in response to: alleta

Re: itunes won't open

I wish I knew, that's exactly what mine's doing. And I have $25 worth of music on it I'd hate to lose...

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smax013

1,520 posts since
Jul 6, 2007

13. Aug 13, 2007 10:20 PM

in response to: lady_bug_428

Re: itunes won't open

Quote:<hr />
I wish I knew, that's exactly what mine's doing. And I have $25 worth of music on it I'd hate to lose...

<hr />

Even if you have to do a reinstall of iTunes or even the Mac OS, you should not lose your purchased music. The downloaded music files are on the drive in the iTunes Music folder in the iTunes folder in the Music folder under your user ID. If you copy that folder to a CD or DVD or another hard drive, then you can always copy it back after a reinstall if you loss the music during the reinstall. In theory, an archive and install of the Mac OS should save it anyway. Then you just import that folder back into iTunes and if needed, reauthorize your computer with the iTunes Store.

FYI, this is how you can copy that purchased content to another computer and use it on another computer. You can have iTunes Store content authorized on up to 5 computers.

Member of the "Crazy Mac Users who run Anti-virus on their Macs" club - come join us and you too can be snickered at!

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