While Google Apps has a lot of promise, it is a long way from ready for prime time. Granted, gMail and the non-premier version of Google Apps are what most of us have experience with, but given the unreliability and bugginess of those so-called "free" services, the unresolved privacy issues, and Google's general unwillingness to respond to service requests, it would be hard to encourage a client to risk a financial commitment for services based on the same code from the same organization