Macworld: Review: MobileMe 1.1 ...

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63 Replies Last post: Aug 6, 2008 6:32 AM by jlwoods3 Go to original post 1 2 3 4 5 Previous Next

flybynight

557 posts since
Jul 21, 2006

30. Jul 24, 2008 12:38 PM

in response to: Macworld

Re: Review: MobileMe 1.1

It is becoming clearer and clearer that the writers have a bias for Mac...

I would hope so, otherwise they shouldn't be working for MACworld. DUH.
No one tunes into Rush Limbaugh and complains that he is biased toward the political right. You know what you are getting and there is no attempt to hide it.
Good, bad or otherwise, I would expect a publication called Macworld and the company that hosts the biggest Mac-related trade show of the year to "have a bias for Mac."
That said, I think they do a very good job of calling out Apple's failings. Yes, they have a Mac bias, but they don't cross the line to blind fanboi's.

flybynight

557 posts since
Jul 21, 2006

31. Jul 24, 2008 12:48 PM

in response to: flybynight

Re: Review: MobileMe 1.1

I'll add to that the info that my MobleMe does work just fine. Syncing, email, iWeb pages, galleries, etc.
I would be really upset if I were a part of that group that has not had email for a week. That is unacceptable. I suppose it's chance, but if I was in that 1%, I'm sure I would have found a new solution to meet my needs by now. Luckily I have not had to and I am very happy with my service.

IGotMyxomatosis

2 posts since
Jul 24, 2008

32. Jul 24, 2008 1:01 PM

in response to: Macworld

Re: Review: MobileMe 1.0

Sorry my first post is sour grapes, but...
How can you give something a 70% rating when it still isn't functioning weeks after your review? Email doesn't work? Come on... Who gives a s**t about web gallery bugs if we cant even get email?? Most of the major problems have not struck me, ("small" ones like the web apps not working for days after "launch" have) but I sent 5 emails that never arrived, totally vanished from my "sent" folder, despite the fact both web mail and Mail show me as having responded? Today, while logged into web mail, the "delete" button doesnt work. Deleted messages stay in my inbox, and yet when I click on them, I get an error message telling me to reload MobileMe. Even when using Mail, rather than Safari, messaged are taking minutes to send... Simple, one line of text emails take minutes to send!! Please adjust your review as "in progress/pending roll out of promised features", or have a separate rating for content, potential, and reliability if you are unwilling to adjust the total rating to reflect the wider user experience, rather than just the experiences of the lucky few...

I am a fanboy (I own a g5, appletv, timemachine, macbook, iPods, and my first mac was an SE/30 running 6.0.7 ) in every sense of the word, but I am holding off on an iPhone until some actual "3 weeks in reports" mention something besides MobileMe not working, app crashing and non-responsive google maps.... Follow up, Follow up, Follow up!

shenry318

8 posts since
Dec 20, 2007

33. Jul 24, 2008 7:16 PM

in response to: Macworld

Re: Review: MobileMe 1.0

The phase in the 'MobileMissing' paragraph "And HomePage, which was supplanted by Web Gallery" is very confusing. It implies Web Gallery can do what HomePage did, but thats not the case--Web Gallery only lets you make photo/video web sites. HomePage let you construct all kinds of different websites not just photo galleries. To do that you now have to use a client like iWeb. Also I have a question about security. On a Mac the Mail application uses SSL for communications with a mobileme account, but what does me.com web interface use? When you create emails on me.com or upload to idisk is it all being done in the clear or is it secure?

chucklo

4 posts since
Jul 24, 2008

34. Jul 24, 2008 7:28 PM

in response to: Macworld

Re: Review: MobileMe 1.0

I am very very upset that MobileMe does not support groups. I have been hoping that we would see an expansion and improvement of this service not an elimination. This was one of the things that I felt made .mac worth having so I could help the non-profits that I was involved with.

NeoX

464 posts since
Aug 27, 2004

35. Jul 24, 2008 10:24 PM

in response to: Macworld

Re: Review: MobileMe 1.0

What's odd is that I did not update my system for MobileMe, it did that itself. I opened the .mac pref and did get the notice of an update but I did not click to proceed. The next thing I knew there was a MobileMe pref pane in place of .Mac. That is fine and all, but who gave the preferences .mac pane permission to dial home to Apple to know there was an update? Thanks for the notice Apple. Ah well no big deal I guess...

Xenu

35 posts since
Nov 27, 2007

36. Jul 24, 2008 10:57 PM

in response to: Macworld

Re: Review: MobileMe 1.0

After three trips to the local Genius Bar and three solid hours waiting for the online chat agents, nothing would get my Address Book and iCal to sync with MobileMe. Nothing. No Apple support person could do it. After giving up on Apple support, MY solution was to open a new MobileMe account (which worked) and then have my existing membership transferred to the new account.

However, what no one has talked about yet is how Entourage 2008 will work with the whole MobileMe sync business. I'm still too traumatized by MobileMe to risk turning on Entourage sync services. I'm still having flashbacks to when I tried to upgrade to Windows95, for an entire week.

ukmacuser

60 posts since
Oct 24, 2005

37. Jul 25, 2008 4:34 AM

in response to: hayesk

Re: Review: MobileMe 1.1

hayesk wrote:

cafemelo wrote:
I still can't figure out why Apple Won't support Firefox on Linux! Does anyone know if Apple is going to support Linux???

Firefox is supposed to work the same across platforms - it uses the same rendering and javascript engines. Perhaps you should complain to Mozilla and ask them why Firefox on Linux doesn't work when Firefox on other platforms do?

Well, judging by the discussions in the Apple support forums for Mobileme, for some Linux users Firefox works fine provided you change the browser/platform identification and lie about the system you are using.

Let's hope that Apple's famously limited development resources are preventing them from doing extensive platform testing at the moment and they're afraid to let all the Linux users in until they're happy the services will work. I won't hold my breath.

Can anybody remember if .Mac only officially supported Mac and Windows? There also appear to be a number of Linux users who are part of the way through their annual subscription, only to find that their webmail access is suddenly gone.

arwoodard

1 posts since
Dec 22, 2007

38. Jul 25, 2008 7:20 AM

in response to: Macworld

Re: Review: MobileMe 1.0

Readers may already know that Walt Mossberg and David Pogue separately said on Thursday that MobileMe is not yet ready for prime time. If not, their reviews at the WSJ and NY Times are worth reading.

joposti

1 posts since
Jul 25, 2008

39. Jul 25, 2008 8:54 AM

in response to: Macworld

Re: Review: MobileMe 1.0

I'm surprised that more .mac customers haven't posted to this forum about the now 8-day email hiatus "1%" of us are experiencing. What should concern MobileMe customers who do currently have email access and no disruption to services is Apple's truly awful response to this issue - one affecting thousands of customers, even if their claim that it's only 1% is accurate. There is no phone support, the chat support is usually inaccessible and when it is available, the service reps have no information to share with us regarding status or a timeline to restore our email. They will not provide us with refunds but have extended our service - a service we have not had access to in over a week - for 30 days. Their web site doesn't have any helpful information about the situation and hasn't been updated in three days.
If your service is working for you, you should feel grateful. If you haven't yet purchased MobileMe, I would seriously consider waiting until this issue is resolved as the lack of support is unlike anything I've ever experienced with any technology product I've ever used, Apple or otherwise.

mapman

1 posts since
Jul 25, 2008

40. Jul 25, 2008 9:46 AM

in response to: Macworld

Re: Review: MobileMe 1.1

Whilst the whole concept of MobileMe is great, it has sadly performed like a snail racing against a cheetah.

You should not consider signing up to MobileMe. It's unreliable with extremely poor customer support.

Some users have not had mail for over a week and syncing at best is really slow and haphazard.

My advice is Do not sign up. Do not pay $99 until the platform has stabilised and Apple discussion forums are showing that people are happy with the service. They aren't now ........

dchunter1

1 posts since
Jul 25, 2008

41. Jul 25, 2008 9:52 AM

in response to: Macworld

Re: Review: MobileMe 1.1

Jeff, I think a 3.5 score is way out of line for a service which is still buggy and/or outright non-functional for a significant number of users. How many mice would you give MobileMe if you were one of the "1%"? I won't accuse you of "bias" as some of the posters here have done, but I think your standards must be very low indeed.

And to the "it works for me" crowd: well, it happens to work for me also. So what? As David Pogue pointed out yesterday in his "MobileMess" review, 1% of the MobilieMe customer base would be about 20,000 people. That's a lot of customers who aren't me.

The value of an on-line service is about more than just cool features and pretty pages, it's about having confidence in the reliability and management of the data center that's hosting it. The fact that Apple can't get this thing up and running consistently over two weeks after its launch makes it impossible for me to recommend the service to anyone. And that's the first time I've said that about an Apple product.

whatstheproblem

4 posts since
Jul 24, 2008

42. Jul 25, 2008 12:08 PM

in response to: LowededWookie

Re: Review: MobileMe 1.1

And your biased why? Because you love Apple? This program offers very little. It has shut down more than 30,000 peoples email services for 8 days now. Open your eyes son.

melvinharmon

1 posts since
Jul 25, 2008

43. Jul 25, 2008 12:19 PM

in response to: Macworld

Re: Review: MobileMe 1.0

This review is a bit disconcerting, given that at least 20,000 MobileMe users have been without email service for 8 days. Apple has given no reason, no estimates, nothing. If we are able to reach customer service, we are told that they know about the problem, they're working on it, they have no idea when it will be fixed and "sorry for the inconvenience"... Otherwise, we are left in the dark, not knowing if our email messages have been lost forever and not knowing if the service will ever be recovered for us. On top of it all, Apple has behaved in a very pompous and non-communicative manner.

In my home, we have MacBooks, MacBook Pro's, iMacs, AppleTV, Airport, Airport Express, iPhones and iPods. We're an Apple family that has always believed in the quality of Apple's products and services. This has destroyed our enthusiasm for Apple and, after 8 days of being completely ignored and left out in the dark, we're inclined to look elsewhere in the future.

To see you give 3.5 mice to MobileMe, as you can imagine, creates shock and dismay.

It pains me to say it, but I'm inclined to think that had this been a Dell product, I might have gotten a better response than the silence and cold shoulder extended by Apple.

MLO

21 posts since
Feb 19, 2007

44. Jul 25, 2008 12:24 PM

in response to: Macworld

Re: Review: MobileMe 1.1

I had problems with mobile me. I deleted my account on the iphone then recreated it. I checked what I wanted synched after it veryfied my account and it's working. I feel for all of those who are not getting email. Let's hope Apple does more than a 30 days of free service.

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