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3 Replies Last post: Apr 28, 2008 5:44 PM by Tom_Diola  
Click to view yosappy's profile New Member 4 posts since
Dec 13, 2003
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Apr 28, 2008 11:47 AM

iPhone Cradle / Dock & Travel Cable Sync Problems

Here's my confirmed but crazy problem. Whenever I sync my iPhone with any type of APPLE SUPPLIED Cradle, I get one of many different error messages stating that the disc does not exist, or there was an error, or it just shuts off the sync. without any notice. But, when I sync with only the USB cable that came with the iPhone, it all works great. Specifically, the dock cradle and travel cable that APPLE supplies with the iPhone Bluetooth Headset, has this problem. What the hell is it with this thing? I have tried many experiments (I'm an Electronics Engineer, so I'm very curious as to how and why?) and there is no doubt that both the travel cable and the dock cradle do not work properly; but, the single cable works fine. I have used both my wife's cradle and my own, with the same problem; therefore, I know it is not the computer or the iPhone. When I contacted Apple about this, they somewhat confirmed it; but, when I asked them to get me a dock that works properly, they say that I am a rare case; therefore, they cannot put out a warranty fix for it. Has anyone else had this strange problem? If so, what can we do to get Apple to get us properly working travel cables and cradles?
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Click to view Tom_Diola's profile Old Hand 1,773 posts since
Oct 19, 2001
1. Apr 28, 2008 1:11 PM in response to: yosappy
Re: iPhone Cradle / Dock & Travel Cable Sync Problems
The cable that works plugs into the back side of the cradle correct? Are you plugged directly into a USB port on the computer or into a USB hub? If it is a hub is it a powered hub?
Click to view Tom_Diola's profile Old Hand 1,773 posts since
Oct 19, 2001
3. Apr 28, 2008 5:44 PM in response to: yosappy
Re: iPhone Cradle / Dock & Travel Cable Sync Problems
So that points to a bad cradle and the other one sounds defective too. The good news: At least you have one cable that works and you are able to sync. I have an Apple Cradle with the Apple Bluetooth headset that sits besides the iPhone when charging and it works perfectly. I also have the cradle that came with the iPhone but you plug into the back of that cradle with the plug that would go into the iPhone itself. They all work perfectly.