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1 "correct" answer available (4 pts) 1 "helpful" answer available (2 pts)
4 Replies Last post: Jan 5, 2009 2:19 PM by cmeckel  
Click to view cmeckel's profile New Member
cmeckel
4 posts since
May 8, 2008
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Jan 2, 2009 9:44 AM

Mail messages cannot print


Recently when I try to print a mail messages, this is the response I receive: "Couldn’t open the file. It may be corrupt or a file format that Preview doesn’t recognize."

I am running OSX 10.5.6. Any solution to this?

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Click to view sandbag1's profile Enthusiast
sandbag1
1,003 posts since
Jan 28, 2002
1. Jan 4, 2009 12:03 PM in response to: cmeckel
Re: Mail messages cannot print
Instead of printing it, try saving it as a PDF, then opening it in preview then printing it. You wouldn't want to do this all the time of course, but try and see if this works for this particular one.
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Click to view cmeckel's profile New Member
cmeckel
4 posts since
May 8, 2008
2. Jan 4, 2009 1:33 PM in response to: sandbag1
Re: Mail messages cannot print

I have since tried to print PDF files and also tax return files from Turbo Tax with the same result. However, if I copy the text from a message into word, I can print. My next option will be to archive my hard drive and reinstall the earlier version of OS X 10.5 and not deal with 10.5.6.

Thank you for your suggestion. Would have been nice if had worked!

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Click to view sandbag1's profile Enthusiast
sandbag1
1,003 posts since
Jan 28, 2002
3. Jan 5, 2009 12:50 PM in response to: cmeckel
Re: Mail messages cannot print
Try deleting your printer from the list in the Print/Fax preference pane, and installing it again. Might be easier to give that a try than installing the OS again.
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Click to view cmeckel's profile New Member
cmeckel
4 posts since
May 8, 2008
4. Jan 5, 2009 2:19 PM in response to: sandbag1
Re: Mail messages cannot print

Hi again,

You are so nice to try to come up with solutions. However, I must report that deleting the printer did not work. It sure was a terrific suggestion. I wish it had. I have purchased an external hard drive and am backing up files. We'll see what happens. Any suggestions on which would be the best OS X 10.5 update to use? I did not seem to have a problem with OS X 10.5.5 although I have since read that others have.


Thanks again!

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