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65 Replies Last post: Dec 4, 2008 12:22 AM by macbookprocracked   1 2 3 ... 5 Previous Next
Click to view gmh's profile New Member 2 posts since
Jun 20, 2006
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Jun 20, 2006 5:20 PM

Cracked macbook screen

Hi all.
After 20+ years as a PC user, I bought my first Apple, a MacBook laptop. It was delivered two days ago. Yesterday, I lifted the laptop by the top of the screen (the plastic frame). Heard a crack. Then the screen went into paroxysms of agony that ended with a triangular slice of white, a few lines of color and the rest of the screen black. I've lifted PC notebooks by the frame before and never had a problem, but the Apple is less indestructible, I guess. Apple says the cracked screen is not their problem. Any thoughts on how to get them to take responsibility or what it will cost me to replace the screen? Should I even consider replacing the screen? Oh, yeah... anyone else had a similar problem?
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Click to view iDaver's profile Member 318 posts since
Jun 3, 2001
1. Jun 20, 2006 5:41 PM in response to: gmh
Re: Cracked macbook screen
Bummer. I feel for you.

Are you saying that you picked the MacBook up by its lid when it was open? I've never done that before but your experience will make me think twice about picking mine up one-handed when it's closed now. Seems like that frame must be pretty fragile.

Wish I had a suggestion for you. I expect it'll cost half the value of the computer or more just to fix the display.
Click to view robco's profile Member 226 posts since
Jan 13, 2005
2. Jun 20, 2006 9:57 PM in response to: gmh
Re: Cracked macbook screen
Probably not a good idea to lift any laptop like that. The frame on mine seems pretty solid though. The only weak spot I've found is on the left side in front of the ports. I would ask to speak to a manager at AppleCare though, it shouldn't have come apart like that. If you're near an Apple Store, make an appointment at the Genius Bar and they can take a look in person and evaluate it.
Click to view kat_p's profile New Member 1 posts since
Aug 7, 2006
4. Aug 7, 2006 10:09 PM in response to: gmh
Re: Cracked macbook screen
My new macbook has a craked screen as well. and mine craked with little pressure as well. I contacted Apple and was told that the screen problems were not under warranty, and that the replacement/repair would cost $755 plus tax and shipping. This is the second blog where I have found people with macbook screen problems. I think it may be a design flaw because the casing behind the screen is very flimsy. So if you know anyone else with a similar problem, maybe if there are enough problems and complaints Apple will fix the problem.
Click to view techtrek's profile New Member 14 posts since
Aug 1, 2006
5. Aug 8, 2006 12:09 AM in response to: gmh
Re: Cracked macbook screen
I had a PC screen die on me so I plugged the computer into an external monitor to get back up and running. Try it. That might give you a small form factor desktop computer. Sorry.

I've picked up Thinkpads by the screen also and not had a problem. What does the macbook owners manual say about handling it?

If Apple disowns the macbook, I would look for non-Apple repair options.
Click to view MacCheetah3's profile Old Hand 6,645 posts since
Apr 2, 2001
6. Aug 8, 2006 1:49 AM in response to: gmh
Re: Cracked macbook screen
Hi
Even if your tank armor thick 'PC' portables could handle such ...handling, that doesn't mean it is proper care of your computer. Obviously, the LCD screen bezel and LCD itself is not designed to hold the weight of the rest of the computer without flexing.

While I am sorry to hear of this unfortunate incident, to me, it does seem your fault. Hopefully, you can find a way to more cheaply repair it.


Apple MacBook (Black) 2.16GHz C2D, 4GB, 200GB (7.2K), DL-SD + 16GB iPod touch - http://web.me.com/ctschida - http://www.click2debug.com
Click to view RichL's profile Old Hand 2,433 posts since
Oct 7, 2001
7. Aug 8, 2006 9:24 PM in response to: MacCheetah3
Re: Cracked macbook screen
I had a Dell D500 they give me at work.
Picked it up by the screen and crack...broken screen.

Obviously my company got it fixed.

I NEVER pick up ANY laptop by the screen......any more!

RichL


RichL Columnist/Reviewer for MYMAC.Com
Click to view bbolin67's profile New Member 3 posts since
Aug 21, 2006
8. Aug 21, 2006 7:25 AM in response to: gmh
Re: Cracked macbook screen
I bought my son (Senior at u of mn) a macbook to replace a stolen powerbook which he had for one year without a single problem. He used the macbook for about three weeks and the screen cracked. Apple store would not do anything. had it replaced by tech restore for 450.00 (apple wanted 800.00)got the macbook back three days later and it cracked again. If Mac wants to even compete with PC's they should atleast be able to build a computer that doesnt' have to be treated like a china doll either that or have the balls to back up their product when there is obviously a flaw in the way they have manufactured there case. I guess whats even worse is that people are so enamored by the mac that they fail to admit there is anything wrong and that it's ok to produce this cheap flimsy product that will break if you look at it cross eyed. I will not invest another dime into repairing this computer or for that matter another MAC. so if anyone wants to buy a powerbook with a cracked screen I will give you a good deal. anyone? anyone? I didn't think so.....
Click to view RichL's profile Old Hand 2,433 posts since
Oct 7, 2001
9. Aug 21, 2006 7:34 AM in response to: bbolin67
Re: Cracked macbook screen
I think you're being a bit harsh.
I don't know what's wrong with your particular MB, but there are many, in just these forums alone, who have MBs that are working just fine.
My screen hasn't cracked either. Painting your problem with such a broad brush sends the message that Apple doesn't offer good support, which doesn't jive with my own experiences on the subject as well as the results from Consumer Reports national polls that put Apple at the top in customer satisfaction and tech support.
While I understand your anger, and appreciate all the money you've spent, your experience seems to be in the minority with the millions of MBs out there.

I don't think the MB is any more "cheap and flimsy" than my Dell laptop.

RichL


RichL Columnist/Reviewer for MYMAC.Com
Click to view bbolin67's profile New Member 3 posts since
Aug 21, 2006
10. Aug 21, 2006 8:40 AM in response to: RichL
Re: Cracked macbook screen
I agree, I was a bit harsh, I am just very frustrated with the whole ordeal. But as far as the mac store the person I talked with was so arrogant that he wouldn't even check the case for some defect or foreign object that may be causing the screen to crack. I can't find an email address for anyone higher up in MAC to complain to or to help resolve this problem. If anyone has one please let me know. my son will use nothing but MACS so I am sure I will be stuck buying another. Thanks for replying I feel better already knowing that somone has heard my frustration.

thanks
Click to view RichL's profile Old Hand 2,433 posts since
Oct 7, 2001
11. Aug 21, 2006 8:46 AM in response to: bbolin67
Re: Cracked macbook screen
can you try a different mac store?

I have read in these forums many times of people getting better service at one store or another...I would try that if there is another in either your area or your sons area.

Phone support----ask to be pushed up to a supervisor.....

Just keep pushing.....if the problem is really theirs, you should just keep pushing.

RichL


RichL Columnist/Reviewer for MYMAC.Com
Click to view MacCheetah3's profile Old Hand 6,645 posts since
Apr 2, 2001
12. Aug 21, 2006 8:54 AM in response to: RichL
Re: Cracked macbook screen
Hi
Agreed.

FYI...I've had a PowerBook G3, PowerBook G4, and a MacBook and never had a screen crack or otherwise break.


Apple MacBook (Black) 2.16GHz C2D, 4GB, 200GB (7.2K), DL-SD + 16GB iPod touch - http://web.me.com/ctschida - http://www.click2debug.com
Click to view braindoc's profile Member 823 posts since
Jun 2, 2001
13. Aug 21, 2006 12:32 PM in response to: bbolin67
Re: Cracked macbook screen
just wondering, how did the MB screen cracked in your case? Both the first & second time.
Click to view bbolin67's profile New Member 3 posts since
Aug 21, 2006
14. Aug 21, 2006 2:26 PM in response to: braindoc
Re: Cracked macbook screen
Niether of the times it was in the case, from what I know my son said he had the MB on his lap and went to turn it so another individual could see the screen using the side of the LCD to turn it and the screen cracked. the first time he was walking carrying it like a book across the room, opened it and it was cracked. Like I said earlier he had a ibook for a full school year caried all over campus (on bike)and never had a problem. That is why I am so confused. I know he is very careful with all his stuff and I probably just got a lemmon. (He still won't let me buy him a PC) I will probably buy another or maybe look on ebay for a older ibook and keep this one for my wife with w/ an external monitor. both my son and I are at our ends with the MAC store we have been told repeatedly that it was caused by abuse and I am sick of trying to explain this, if turning your laptop on your lap with the CRT is abuse than I guess it's time to question your R & D.
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